Kingmaker Casino - Os ganhos do jogador são adiados após a verificação.

Good morning, I discovered this betting site through a well-known professional bettor who assisted us. I deposited twenty euros in a Kingmaker draw and won 80 euros without any bonuses, just with real balance. It's been under verification since the 25th, and only yesterday they told me it would be processed today. Today, they said it's been pushed to November 2nd, which is a Saturday. I don't usually play at sites I don't trust, but since this was a tip and the money is rightfully mine, I think it's ridiculous that they are not paying people, just delaying and delaying to see if we cancel the withdrawal and continue playing. I only

continue to play, winning or losing when there's humility on the betting sites... and paying when we win. I hope this situation is resolved... especially because it's shameful to have professional gamblers with thousands of followers helping with draws on your sites, and then you don't pay people or delay for weeks over 80 euros, which you easily make in seconds.

Bom dia, conheci esta casa de apostas atrás de um grande apostador profissional que nos ajudou e depositou vinte euros num sorteio na kingmaker, ganhei 80 euros sem bónus sem nada apenas com saldo real, está sob verificação desde o dia 25, apenas, ontem disseram -me que era hoje que era processado, hoje já me disseram só para dia 2 de novembro que ainda por cima é sábado… eu nao costumo jogar em casas pelo qual não confio, mas como foi uma ajuda e o dinheiro é meu por direito, acho uma grande parvoíce não pagarem as pessoas, e adiar adiar a ver se cancelamos o levantamento e continuamos a jogar, eu so

continuo a jogar ganhando ou perdendo, quando existe humildade nas casas de apostas… e pagarem quando ganhamos, espero que a situação seja resolvida… até porque é uma vergonha estarem apostadores profissionais com milhares de seguidores, a ajudar com sorteios nas vossas casas e depois vocês não pagam as pessoas, ou estão a adiar semanas por 80 euros que vocês facilmente os ganham em segundos

Dear Mluis1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Ok I'll wait then within the limit of the days, it really doesn't make sense like this

to continue playing, otherwise it will take a month or two to have the money in the account, it doesn't make any sense, I'll wait for a while without depositing anything again until I have the money in the account.

thank you

we'll wait then

Ok vou aguardar então dentro do limite dos dias, realmente assim não dá para

continuar a jogar senão levamos um mês ou dois para ter o dinheiro na conta, não faz sentido nenhum, irei aguardar nos tempos sem depositar nada novamente enquanto não tiver o dinheiro na conta

obrigada

aguardamos então

I understand your frustration, and I know waiting for payments can be challenging. Based on our experience, most delayed payments caused by processing times typically reach players' accounts within 14 days. Since this period has almost passed, could you please update me on the current status of your withdrawal? Have you received your winnings, or is the issue still unresolved?

Thank you for keeping me updated so we can take further action if necessary.

Dear Mluis1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.