Legiano Casino - A retirada do jogador está atrasada e os fundos estão retidos.

Hello team....I'm having problems with withdrawals in this casino...I have €13,900 in my account, of which 3 x €800 are on hold and nothing has happened since March 14th and 15th.....when I asked in the chat, I was told in consultation with a colleague that my withdrawal has priority, but it's been 4 days now....unfortunately, I haven't received a reply by email, which is making me suspicious....I have screenshots of all the casino's actions, the chat history, the emails I sent with the request for at least a statement as to when the money will be flowing....

I will submit everything so that I can prove that it is not fair when it comes to payments....

played without bonus!!

Once I received a payout via Inpay of 500€

Hallo Team….habe Probleme bei den Auszahlungen in diesen Casino ……habe 13900€ am Konto von denen ich 3x800€ in der Warteschleife habe seid dem 14.3 und 15.3 nichts mehr tut…..auf Anfragen im Chat wurde mir mitgeteilt in Rücksprache mit einem Kollegen das meine Auszahlung Priorität hat aber sind auch schon wieder 4 Tage her….zu meinen Bedauern bekomme ich nicht eine Antwort per email was mich schon stutzig macht….habe von den ganzen Aktionen des Casinos Screenshots Chatverlauf die Emails die ich geschickt habe mit der Bitte wenigstens eine Aussage zu machen wann die Gelder fließen….

werde alles einreichen damit ich beweisen kann das es nicht fair ist was Zahlungen betrifft….

ohne Bonus gespielt !!

einmal habe ich eine Auszahlung bekommen per Inpay von 500€

Hello AMGE55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick

Account did not have to be verified...I have already received a payout of €500 via Inpay, actually quite quickly👍🏿

I didn't play with any bonus, just with my own money...

Last contact was today in the chat with the nice Sona who assured me that the payout was in the final phase...but I already got that last time...🤷🏿‍♂️

Nick, if you have any further questions, please let me know. If necessary, I can also send you screenshots and chat history. I have never received any answers via email... It's a shame because the casino made a good initial impression...

Greetings

Pure

Hallo Nick

Konto musste nicht verifiziert werden….habe auch schon eine Auszahlung per Inpay von 500€ erhalten eigentlich recht schnell👍🏿

habe mit keinen Bonus gespielt nur mit meinen eigenen Mitteln….

letzte Kontakt war heute im Chat in die nette Sona sicherte mir zu das die Auszahlung in der letzten Phase sei…aber diese bekam ich auch schon das letzte Mal….🤷🏿‍♂️

Nick bei weiteren Fragen bitte melden bei Bedarf kann ich dir auch die Screenshots und Chatverlauf senden per email hatte ich noch nie Antworten bekommen……Schade da das Casino erstmalig einen guten Eindruck hinterlassen hat……

Grüße

Reiner

Dear AMGE55,

As previously mentioned, withdrawals may take up to 14 days to be processed. At this point, I would advise waiting until the timeframe is completed.

If the withdrawal takes longer than expected, please let us know, and we will attempt to intervene on your behalf.

Let us know in case of any updates.

Regards,

Nick