Legiano Casino - O jogador ainda não recebeu os seus prémios.

Hello dear Casino Guru Team,

Unfortunately, I also have some doubts about this casino.

On March 4, 2025, I won €200.00 at this casino. The first payout arrived in my account the next day.

On March 6, 2025, I won another €1,200.00 and requested a payout.

500€ on 06.03.25, 500€ on 07.03.2025 and 200€ on 08.03.2025.

Unfortunately, nothing has happened since then.

All 3 payouts are still pending. I haven't even had to verify myself and can't do so voluntarily.

I'm afraid the money will be withheld.

Or is this procedure normal at this casino?

Thank you very much for your efforts! 🙂

Hallo liebes Casino Guru Team,

leider habe ich auch etwas Zweifel an diesem Casino bekommen.

Am 04.03.2025 habe ich bei diesem Casino 200,00€ gewonnen. Die erste Auszahlung kam am nächsten Tag auf meinem Konto an.

Am 06.03.2025 habe ich erneut 1.200,00€ gewonnen und zur Auszahlung beantragt.

500€ am 06.03.25, 500€ am 07.03.2025 und 200€ am 08.03.2025.

Leider ist seit dem nichts mehr passiert.

Alle 3 Auszahlungen pendeln noch auf unbearbeitet. Ich musste mich noch nicht mal verifizieren und kann das auch nicht freiwillig tun.

Ich habe Angst, dass das Geld einbehalten wird.

Oder ist dieses Verfahren normal bei diesem Casino?

Vielen Dank für eure Mühen! 🙂

Dear hanemannroman,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Then there is nothing left to do but wait 😩.

This casino advertises payouts within 3 days…

Dann bleibt wohl nichts anderes übrig anstatt zu warten 😩.

Geworben wird bei diesem Casino mit Auszahlungen innerhalb von 3 Tagen…

I just received the first 500€ 🥳🥳🥳.

I guess we'll have to close the case. False alarm 😁😁

Ich habe die ersten 500€ gerade erhalten 🥳🥳🥳.

Ich vermute wir werden den Fall schließen müssen. Fehlalarm 😁😁

Dear hanemannroman,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru