Legiano Casino - O jogador não consegue autoexcluir sua conta.

I would like to self-exclude my account.

Casino doesn't respond.

Ich möchte meinen Account per Selbstausschluss sperren.

Casino reagiert nicht drauf.

Dear stickeralarm,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

I simply NEVER want to play at this casino again so this is a self-exclusion forever.

Thanks!

Ich möchte einfach NIE WIEDER bei diesem Casino spielen also handelt es sich um einen Selbstausschluss für immer.

Danke!

When applying for self-exclusion, it is crucial to clearly state the reason for your request and specify the duration of the exclusion. Additionally, the email subject line should be clearly marked, as casinos receive numerous requests daily. A well-labeled request increases the chances of it being processed promptly. I also strongly recommend that you always save a copy of your self-exclusion request as proof of your action.

Here is a template you can use:

Email subject: Self-exclusion due to Gambling Addiction

Player Information:

First name: [Your First Name]

Last name: [Your Last Name]

Date of Birth: [DD/MM/YYYY]

Casino login: [Your Username]

Email address: [Your Email]

Email Body:

"Dear [Casino Support],

I am writing to formally request immediate self-exclusion from this casino and to be removed from any gambling-related marketing communications for a minimum period of [X months/years/lifetime].

The reason for my request is gambling addiction.

I acknowledge that my self-exclusion cannot be lifted before the end of the agreed period and that I will not be able to rescind this request.

Thank you for processing my request as soon as possible."

Best regards,

[Your Name]

Please fill out this template and send it to the casino at support@legiano.com, adding my email (veronika.f@casino.guru) as CC.

Good day!

The email has just been sent.

Guten Tag!

Das Mail wurde soeben versendet.