Legiano Casino - O pagamento do jogador foi atrasado.

Hello,

I'm opening this complaint regarding my withdrawals from Legiano Casino. On March 6, I opened an account with them and made a deposit of €1,000. I won over €5,000 and requested three withdrawals of €500 each over three consecutive days (March 6-7 and 8). Since then, no withdrawals have been processed, and I have not received any funds.

The total amount is €6,990, and after several contacts via live chat and even with my manager via Telegram, I haven't been able to resolve the issue. In fact, my manager hasn't responded to my messages for a week.

The last update in the live chat was that they had requested to expedite my pending withdrawals, but the situation has not changed and they have not been processed.

Consequently:

• So far I have not received any withdrawals from Legiano.
• I have not performed KYC since it appears that my account does not need verification.
• I declined the initial bonus to avoid future problems, so I haven't used any bonuses.

Could you help me please?

I would appreciate it if you could contact the casino to process my withdrawals.

Thank you and greetings,

Hola,

abro está queja en relación a mis retiros con Legiano Casino. El 6 de marzo abrí una cuenta con ellos y hice un depósito de 1.000€. Gane una cantidad superior a 5.000€ y solicité 3 retiros de 500€ cada uno en los 3 días consecutivos (6-7 y 8 de marzo). Desde entonces no se ha procesado ningún retiro y en consecuencia no he recibido ningún importe.

La cantidad total es de 6.990€ y tras varios contactos con live chat e incluso con mi gestor a través de telegram, no consigo solucionarlo. Es más, hace una semana que mi gestor no me contesta a los mensajes.

El último update del live chat era que habían solicitado acelerar mis retiros pendientes pero no ha cambiado la situación y no se han procesado.

En consecuencia:

• Hasta el momento no he recibido ningún retiro de Legiano.
• No he realizado el KYC puesto figura que mi cuenta no necesita verificación.
• Rechace el bono inicial para evitar futuros problemas, por lo que no he utilizado ningún bono.

Podríais ayudarme por favor?

Agradecería que contactarais al casino para que procesen mis retiros.

Gracias y un saludo,

Dear Johnlc89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning,

It's been 14 days since I requested my first withdrawal and there has been no news.

There are still 3 withdrawals pending processing, and after several contacts with live chat and my account manager via Telegram, I have not received anything favorable.

I reiterate that I have never used any bonuses and the account does not need verification.

Could you please contact the casino?

The total outstanding balance (pending collection) remains at €6,990, of which €1,500 is in these first 3 withdrawals (€500 each).

Buenos días,

se han cumplido 14 días desde que solicité mi primer retiro y no ha habido ninguna novedad.

Siguen 3 retiros pendientes de ser procesados y tras varios contactos con livechat y mi gestora de cuenta via Telegram, no he obtenido nada favorable.

Reitero que en ningún momento he utilizado algún bonus y la cuenta no necesita verificación.

Podriais por favor contactar con el casino?

El saldo total en disputa (pendiente por cobrar) siguen siendo 6.990€, de los cuales 1500€ se encuentran en estos 3 primeros retiros (500€ cada uno).

Dear Johnlc89,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick, as I mentioned this morning I have not received any payment from Legiano.

The total outstanding balance (pending collection) remains at €6,990, of which €1,500 is in these first 3 withdrawals (€500 each).

Thank you and greetings,

Hola Nick, cómo he mencionado esta mañana no he recibido ningún pago de Legiano.

El saldo total en disputa (pendiente por cobrar) siguen siendo 6.990€, de los cuales 1500€ se encuentran en estos 3 primeros retiros (500€ cada uno).

Gracias y un saludo,

Thank you Johnlc89 for all the information provided. I will now forward your complaint to my colleague Matej (matej.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Johnlc89, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payouts. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Legiano Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal requests are being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence. In case of sensitive information, you can e-mail it to me directly at matej.l@casino.guru.

Thank you for your patience and cooperation in advance.