Legzo Casino - Retirada do jogador bloqueada devido a suposto problema de aposta.

After attempting to wager on slots and original games, the casino blocked my withdrawal, claiming that I also used plinko to make the wager.

Nowhere in the T&C does it state that the wager goes back to zero if we play original games.

Stay away from this casino.

Após efetuar o wager em slots + original games, o casino bloqueou o levantamento, alegando que também usei o plinko para efetuar o wager.

Em nenhum lugar dos T&C diz que o wager volta a zero se jogarmos original games.

Fujam deste casino.

Dear rxkingpro,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legzo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino cite any rule to justify confiscating your winnings?
• Could you please advise which promotion you participated in? Please share a screenshot or link of its specific rules if available.
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rxkingpro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.