Leon Casino - A retirada do jogador foi recusada.

I have made a withdrawal of 597 euros and have followed all the necessary procedures for identification verification in order to receive my money, but all of my attempts have been declined without reason. I have even provided clear photographs and submitted all required documents. Yet, the customer service representative has been unable to provide a solution to ensure that I receive my funds.

έχω κάνει ανάληψη των 597 ευρώ έχω κάνει όλες τις διαθέσιμες διαδικασίες για να κάνω ταυτοποίηση ώστε να πάρω τα χρήματα και μου τις απορρίπτουν όλες χωρίς λόγο.και ευκρινείς φωτογραφίες βάζω και έχω βάλει όλα τα έγγραφα.και ο υπάλληλος στην εξυπηρέτηση δεν μπορεί να μου δώσει μια λύση ούτως ώστε να πάρω τα χρήματα μου

Dear Sterz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if your casino account is accessible to you?
• Has the verification process been successfully completed? Have all your documents been accepted?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Could you please forward your correspondence with the casino to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening,

I have access to my account

My documents have not been accepted and I don't know why even though I have sent them more than 10 times clean and sharp photos the games I played were crap

Καλησπέρα σας,

Έχω πρόσβαση στον λογαριασμό μου

Τα έγγραφα μου δεν έχουν γίνει δεκτά και δεν γνωρίζω τον λόγο ενώ τα έχω στείλει πάνω από 10 φορές καθαρές και ευκρινείς φωτογραφίες τα παιχνίδια που έπαιξα ήταν κουλοχερηδες φρουτακια

The identification was done after repeated communications with the support team so I am canceling the complaint thank you very much

Έγινε η ταυτοποίηση μετά από αλλεπάλληλες επικοινωνίες με το support team οπότε ακυρώνω το παραπονο ευχαριστώ πολύ

Thanks for the update. Do I understand correctly you managed to withdraw your winnings successfully? I'll await your reply.

Dear Sterz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I have received my winnings thank you

Ναι έχω λάβει τα κέρδη μου ευχαριστώ

Dear Sterz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru