Leon Casino - O jogador afirma que o seu pagamento foi atrasado.

When I made a withdrawal, I asked for full account verification.My account verification got verified in 1 month after that I made withdrawal of Rs 9430.After withdrawal, INR 6692.72 was deducted from my account and a debit correction was made. After that some amount was stolen and even withdrawal was not given.please help me casinoguru 😔

Dear sita1215g,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sita1215g,

Have you received your withdrawal from the casino yet?

I have just received the withdrawal of the balance that was left. What was deducted without any reason has not been added yet. Please help me

Thank you for your reply, sita1215g. Do I understand correctly that part of your winnings has been confiscated? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Dear sita1215g,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.