Leon Casino - O jogador não consegue acessar a conta e teme perder fundos.

Hello guru. 

I am having an issue with Leon.bet 

The company has locked my account without cause, I can't place bets or withdraw my funds of 510,28€ 

After countless verifications via ID selfies and a paper with a date and the word "Leon", 10 days have passed without a response. They have asked for a video call, something I can't do because I am working in an office during the hours they want, and I can't obviously have a video call.

Also, 7 days are left before they close my account and, as they state, they will steal my money. The funds are not all winnings. From my calculations, 312€ is my own money, and the rest is winnings. 

I would like them to allow me to withdraw the entire amount. 

γεια σας guru. 

Εχω το εξής πρόβλημα με την Leon.bet 

οι εταιρία χωρίς αφορμή κλείδωσε τον λογαριασμό μου δεν μπορώ να στοιχηματισω ούτε να κάνω ανάληψη των χρημάτων μου 510,28€ 

μετα από αλεπάλληλες ταυτοποιήσεις με ταυτότητα σελφι και χαρτάκι με ημερομηνία και την λέξη λεων περνάνε 10 ημερεσ Χωρίς απάντηση. Κατόπιν μου ζητούν βίντεο κλήση. Κάτι που δεν μπορώ να κάνω διότι εκείνες τις ώρες που θέλουν εγώ δουλεύω σε γραφειο και δεν μπορώ να έχω βίντεο κλήση με κάποιον προφανώς. 

Επισης απομένουν 7 ημέρες για να κλείσουν τον λογαριασμό μου και θα κλέψουν τα χρήματα μου όπως Λένε.

Τα οποία δεν είναι όλα κέρδος.. όπως υπολόγισα είναι 312€ δικά μου και τα υπόλοιπα κέρδος. 

θα ήθελα να μου επιτρέψουν την ανάληψη όλου του ποσού. 

Dear Mantrox,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have all your documents been approved and only the video call is missing? I am afraid that the casino may require video verification if needed. Have you tried suggesting a date and time that would work for you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have sent photos of my Greek driver's license. Greek ID, selfie as well as selfie with the ID and date of that day. The documents have been approved but the account remains locked.

Yesterday I sent an email saying that I won't be able to make a video call during the available hours because I work in a strict environment at the company office.

I haven't received a reply yet. But the days are passing and there are 4-5 days left until the final closure of my account and confiscation of my money illegally. The gentlemen answer every two or three days and if they have the will.

Έχω στείλει φωτογραφίες με το δπλωμα οδήγησης ελληνικό. Ελληνική ταυτότητα, σελφι καθώς και σελφι μαζί με την ταυτότητα και ημερομηνία εκείνης της ημέρας. Εγκρίθηκαν τα έγγραφα αλλά π λογαριασμός παραμένει κλειδωμένος.

Εχθες έστειλα εμαιλ αναφέροντας ότι δεν θα μπορέσω να κάνω βιντεοκληση τις ώρες που μπορούν διότι δουλεύω σε αυστηρό περιβάλλον στο γραφειο εταιρίας.

ακομη δεν έχω λάβει απάντηση. Όμως οι μέρες περνάνε και έχουν μείνει 4-5 ημέρες έως το οριστικό κλείσιμο του λογαριασμού μου και κατάσχεση των χρημάτων μου παράνομα. Οι κύριοι απαντάνε κάθε δυο τρεις ημέρες και αν έχουν θέληση.

Have you managed to arrange a video call at a suitable time? Please let me know.

Dear Mantrox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

These fraudsters, from the €510 I had in my account, allowed a withdrawal of €137 and a commission of 5%. So I was able to withdraw €130.

away from these scammers guys. They steal customer money. They want lawsuits

Οι απατεώνες αυτοί, από τα 510€ που είχα μέσα στον λογαριασμό μου, επέτρεψαν ανάληψη 137€ και προμήθεια 5%. Άρα 130€ μπόρεσα να κάνω ανάληψη.

μακρια από αυτούς τους απατεώνες παιδιά. Κλέβουν χρήματα πελατών. Θέλουν μηνύσεις

Could you please specify why you received only €130? Have you accumulated your winnings with or without an active bonus? How much money did you deposit into the casino?

Also, please forward any relevant communication between you and the casino regarding your account closure to veronika.l@casino.guru. Thank you.

Dear Mantrox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.