Letsbet24 Casino - A conta do jogador foi permanentemente fechada após uma verificação malsucedida da conta.

Hi, a couple of weeks ago I found letsbet24.com due to your service. After that I decided to play…. 2 days betting at NBA live…   after that locked. Ok, they asked me about documents  - I sent it to them. After that I received an answer:

After a thorough investigation, we are certain that a bank document uploaded by You has been altered.

According to Section 23.4 of our Terms and Conditions: "The Company reserves the right to block the accounts of Users who have reported false data, presented altered or forged documents, as well as to deny them the payment of any winnings."

Your account will be permanently closed. You will not be able to use our service now and in the future. The copies of all your documents will be turned over to Local Authority who will decide either to proceed with charges of deliberate misrepresentation.

I didn't break any rules, have only one account  I can provide all origin documents and can easily proov that I'm a real person

Even if you can’t help, I want you to make publicity to this story.

Letsbet 24 is a scam, please, don't advertise it.

Thanks

Best

Dear Anton,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please could you tell me if the casino has returned your deposit? Hopefully, I will be able to help you with this case as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, they answer that my bank statement is fake, but it’s not. I don’t know how to prove the opposite, I am a client of Tinkoff Bank, do you want to throw off this Document to you, which they considered fake? You can easily make sure that I am a real client with these documents.

Здравствуйте, они отвечают что моя банковская выписка фальшивая, но это не так. Я не знаю как доказать обратное, я являюсь клиентом банка тинькофф, хотите скину вам этот Документ, которые они посчитали фальшивым ? Вы легко можете убедиться что я настоящий клиент с настоящими документами. 

Here the situation is absolutely understandable, a new scam project, I personally can discard any documents for you, I can go out with you on a video link and demonstrate them. Even if you do not help, I want you to publish a complaint and lower their rating to critical.

Здесь абсолютно понятная ситуация, новый скам- проект, лично вам я могу скинуть любые документы, могу выйти с вами на видеосвязь и продемонстрировать их. Если даже вы не поможете , я хочу, чтобы вы опубликовали жалобу и снизили им оценку до критичной. 

Good day,

Please could casino provide any kind of evidence that would support a theory that the player has altered his bank document? In the meantime, all the documents provided by the player, can be forwarded to my email address petronela.k@casino.guru. Thank you in advance.

Best regards,

Petronela

They do not provide any evidence. Just face the fact. I sent not only documents to your mail (which were sent by letsbet24.com for verification, but also a bunch of other statements in various languages from Tinkoff Bank)

Никаких доказательств они не предоставляют. Просто ставят перед фактом. К вам на почту я отправил не только документы (которые были отправлены letsbet24.com для верификации, но и куча других выписках на различных языках от Тинькофф банк )

Dear Anton,

Thank you very much for all the documents. I can only imagine how frustrating it must have been for your, the whole situation. I still believe that the casino will reply and we will sort this issue to your satisfaction soon. Thank you for your patience.

Best regards,

Petronela

Dear Petronela,

We have read through all of this complain and need to straighten a few facts before any decision about "bed reputation publicity" will be considered. The Client verified his identity and address documents that are in our system. During random document check one of our Verification Officers questioned Mr. Anton address verification document as possible fraud. Since our policy, that Mr. Anton should read before his registration, states at Section 23.4: "The Company reserves the right to block the accounts of Users who have reported false data, presented altered or forged documents, as well as to deny them the payment of any winnings. At the request of the company, the User must present an official document with a photograph, identifying his identity (a passport copy), and also proof of authenticity of the indicated address data and telephone." we decided to freeze Mr. Anton's account for further investigation. He was informed about our suspicions regarding his registration and advised with a copy of the above Section 23.4 about possible consequences. His file was sent to appropriate authority for further investigation. In mind time, we have checked an internal Client database that can be accessed by any other online casino as ours and found this Client to be "red-flagged" also. Since we are a legitimate company we do not want to build our Clients database with users whose history can be questioned. We returned this player deposit and closed his account. Unfortunately, it doesn't close his possible document fraud case which is still under review. 

Regards,

Patrick from Verification Department

Dear Anton,

Please could you confirm that the casino has returned your deposit? Thak you in advance for your reply.

Best regards,

Petronela

What does it mean marked in red if I provided REAL data? what is the base of other casinos, what kind of clowns?

They returned the deposit, but I need the full amount since I was illegally accused of fraud.

I ask you to lower their rating, I am ready to fight to the end with this injustice

Что значит помечен красным если я предоставил РЕАЛЬНЫЕ данные ? какая база других казино, что за клоуны ?

Депозит они вернули, но мне нужна полная сумма так как я был незаконно обвинен в мошенничестве.

Прошу снизить им рейтинг , я готов бороться до конца с данной несправедливостью

Why can't they hold a videoconference with me? Why can’t they ask for alternative documents? Why am I illegally declared to be in some kind of fraud? This is like slander, I am ready to provide any documents, I am not a scammer!

Почему они не могут провести со мной видеоконференцию ? Почему не могут попросить альтернативные документы ? Почему меня незаконно объявляют в каком -то мошенничестве ? Это похоже на клевету, я готов предоставить любые документы, я не мошенник !

Good day,

I would like to ask Letsbet24 Casino to provide an evidence that would demonstrate that the player has sent altered documents. I understand that the investigation is still in progress, but please, we would like to know the outcome as soon as you’ll have any kind of result. Thank you in advance.

Best regards,

Petronela 

Dear Petronela, if you need any additional evidence that I am a real person with original documents, I am ready to present them to you!

Уважаемый Petronela если вам нужны какие-то дополнительные доказательства , что я настоящий человек с оригинальными документами - я готов их вам представить!

We would like to ask the Letsbet24 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Petronela, if they don’t answer anything, will the assessment of this office be reduced to critical, and my case will be published as an unresolved dispute?

Уважаемый Petronela, если они так ничего и не ответят будет ли понижена до критичной оценка данной конторе, а мое дело опубликовано как нерешенный спор ?

Dear Anton,

We are waiting for the casino to finish their investigation. Please allow us to extend the timer by 7 days, for the casino to have a chance to reply. After these 7 days we will update the complaint accordingly. Thank you very much for your understanding. 

No additional evidence and documents are required from me?

Никаких дополнительных доказательств и документов от меня не требуется ?

Not at this time, thank you.

Since we haven’t received a response from the casino regarding the investigation, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

What will happen to this complaint? Will it be published here? Will this casino receive a critical assessment with your comments that the client was simply slandered without asking for additional documents?

Что будет с этой жалобой? Будет ли она опубликована здесь ?Получит ли данное казино критическую оценку с вашими комментариями относительно того, что клиента просто оклеветали ,не попросив дополнительных документов ?