Locowin Casino - O jogador luta para retirar seu dinheiro do cassino.

Hello, everyone,

I have another problem with locowincasino, I was verified in January and since then I haven't had any problems with the payout. But now locowin wants documents from me again because I paid in more than I earn. Also sent them all my bank statements and now they want proof of origin of the cash deposits I made into my account. I was able to take one, but not the other because it was a monetary gift. Now my account has been blocked and I don't know what to do anymore, I'm very desperate and I'm afraid I'll never get my money back.

Hallo zusammen,

Ich habe ein erneutes Problem mit dem locowincasino, ich wurde im Januar verifiziert und seit dem hatte ich auch keine Probleme mit der Auszahlung. Jetzt will locowin aber erneut Dokumente von mir, weil ich mehr eingezahlt habe, als ich verdiene. Habe ihnen auch meine ganze Kontoauszüge geschickt, und nun wollen sie herkunftsnachweise von den Bareinzahlungen die ich auf mein Konto getätigt habe. Einen konnte ich belegen, den anderen aber nicht, weils Geldgeschenke waren. Nun wurde mein Konto gesperrt und ich weiß nicht mehr was ich tun soll, bin sehr verzweifelt und habe Angst mein Geld nie wieder zu bekommen.

Hello fabiennegroll16,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Loocwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you are able to login into your casino account? When exactly did the block your withdrawals and since when is the check going on? When was the last time the casino responded to you and did you forward them all the documents they requested?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Since yesterday, November 1st, 2022, I can no longer log into the account. I applied for the payout on October 28th, 2022. Then, as requested by the casino, the first thing I did was send the account statements for the desired months, after which I was informed that they had found cash deposits on the statements and that they wanted the proof of origin, the amounts are donations I received, I sent a bank statement from one of my friends where the increase in the amount paid can be seen, but not from the rest because it is about several gifts that I received for my birthday. I have not yet received any feedback on this submission of the documents. I'm really desperate, how else should I prove the exact origin of donations?

According to the support, I can request by email that my account be unlocked again, but I doubt this, as well as that I will see my money again. Is that legal at all? That they want so many details from me? What can I do if they reject it again?

Hallo Nick,

Ich kann mich seit gestern den 01.11.2022 nicht mehr in den Account einloggen, ich hab am 28.10.2022 die Auszahlung beantragt. Dann habe ich als erstes wie vom Casino gewünscht, die Kontoauszüge der gewünschten Monate zugeschickt, darauf hin wurde mir mit mitgeteilt dass sie auf den Auszügen Bareinzahlungen festgestellt haben, und dass sie die Belege zur Herkunft haben wollen, bei den Beträgen handelt es sich um Schenkungen die ich erhalten habe, von dem einen habe ich einen Kontoauszug von meinen Freund zugeschickt wo die Anhebung des eingezahlten Betrages ersichtlich ist, von dem Rest aber nicht da es sich um mehre Schenkungen handelt die ich zum Geburtstag bekommen habe. Auf diese einreichung der Dokumente habe ich noch keine Rückmeldung. Ich bin echt verzweifelt, wie soll ich die genaue Herkunft von Schenkungen sonst nachweisen?

Ich kann laut Support per Email beantragen dass mein Konto wieder entsperrt wird, dies bezweifle ich aber, genauso dass ich mein Geld wieder sehe.. Ist dass überhaupt rechtens? Dass die soviele details von mir wollen? Was kann ich tun wenn sie es wieder ablehnen?

Dear fabiennegroll16,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.