Locowin Casino - Os ganhos do jogador foram confiscados.

Hello,

The casino refused to make two withdrawals from me. Apparently a bonus was activated and there were a few cents left over. The bonus was continued to be credited to the next hundreds of euros, as it was supposedly deducted from the total balance.

On top of that, I'm a banned OASIS player, I'm not even allowed to play there.

After several attempts to contact them, I have now been ignored and they have simply canceled my credit.

Best regards

Ralf P*******

Hallo,

Das Casino hat 2 Auszahlungen von mir verweigert. Angeblich war ein Bonus aktiviert wo von paar Cent übrig waren. Auf die nächsten hunderten Euros wurde der Bonus weiter angerechnet, da sich das auf den Gesamtguthaben angeblich verrechnet.

Dazu kommt ich bin ein gesperrer OASIS Spieler, ich dürfte da gar nicht spielen.

Nach mehreren Kontaktversuchen werde ich mittlerweile ignoriert und die haben mein Guthaben einfach gestrichen.

Mit freundlichen Grüßen

Ralf P*******

Dear Prokudin7777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Have you met all the wagering requirements associated with the bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello,

They claim that because of the free spins, every additional deposit was credited. There were a few cents left over. It wasn't an official bonus or anything like that, otherwise it would have been credited as bonus credit. After I requested all my deposits back (because I've been blocked since January), they decided to simply close my account.

Hallo,

Die behaupten aufgrund Gratis Freispiele wurde jede weitere Einzahlung angerechnet. Da sind paar Cent übrig geblieben . Es war kein Offizieler Bonus oder ähnliches, sonst wäre es auch als Bonus Guthaben angerechnet worden. Nachdem ich dann alle meine Einzahlungen auch zurückgefordert habe (weil ich seit januar gesperrtbin), haben die sich entschieden einfach mein Konto zu schließen.

Dear Prokudin7777,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.