LordSpin Casino - A retirada do jogador foi adiada.

I played using the welcome deposit bonus and successfully completed the wagering requirements. Afterward, I provided all the requested documents, and my account was fully verified. This was confirmed via live chat, and I have attached a screenshot of the verification for reference.

However, I have been waiting for my first withdrawal of €800 for over 30 days now. I have contacted the casino multiple times via live chat and email, but live chat support keeps citing "technical issues" without providing a clear resolution. Meanwhile, my emails remain unanswered. Since yesterday, the support team has even started ignoring me in live chat, closing the conversation whenever I inquire about my withdrawal.

I kindly request your assistance in resolving this matter as soon as possible. This prolonged delay and lack of communication are highly concerning.

Dear melenadocs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your funds.

To better understand your situation and assist you in resolving this matter, could you please provide clarification on the following questions:

• What payment method did you use for your initial deposit? Have you selected the same payment method for your withdrawal?
• What is the status of the withdrawal request in your casino account? Do you see it as pending or processed? Please send me a screenshot of your transaction history showing your current withdrawal requests.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello,

Deposit made using crypto ETH and withdrawal is made the same way.

Please check the attached screenshot of my 800 withdrawal. That is how it is show.

To get more information about the status I need to chat them. But live chat is stopped responding and emails are ignored.

This is how they reply in live chat:

Thank you very much, melenadocs, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear melenadocs,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the LordSpin Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear LordSpin Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear melenadocs,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi