Lucky Legends Casino - A retirada do jogador é atrasada e o acesso à sua conta é bloqueado.

I submitted a withdraw request 5/1/24 it took them 15 days to approve it an now its 5/23/24 an i still havent been paid an they revoked my access after i made a $30 deposit

Dear Puttsup13,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to ensure I understand your situation completely.

Have you made any successful withdrawals before?

Do I understand correctly that the casino processed your withdrawal request on 16 May?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation as to why your account was suspended? If you received any email from the casino, please forward it to me. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No i havent this would be my first withdraw an the bonus i had i completed all requirements an i passed all the verification process an the withdraw was approved after 15 days an still have not recieved my withdraw an i deposited $30 into my lucky legends account an 2 days later when i went to log in to lucky legends it was telling. Oops something happend so i messaged the customer service an they told me my access was revoked an i asked them why an still have not gotten any response back from them

Any updates

Thank you very much, Puttsup13, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Puttsup13,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Lucky Legends Casino to join the conversation.

Dear Lucky Legends Casino,

Can you please provide information on why was the player's withdrawal request not processed and account blocked?

If the information can't be shared publicly, please send it to michal.k@casino.guru

Greetings all,

After review it was found that there is more than one casino account directly associated contrary to the terms and conditions of the casino. Unfortunately in this case it was necessary to permanently close the account, the funds are not eligible for withdrawal.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Lucky Legends

Thats not true iv only played on 1 account an my withdraw it took 15 days for them to review an approve an they did approve it then 4 days later i made a deposit of $30 litecoin cuz i wanted to play they approved my deposit an they didnt post it to my account an revoked my access an never got my withdraw or my deposit i made back

7

It took them 15 days to review my account an they approved my withdrawal 5 days after that they closed my account after i made a depost. I did an completed all requirements i won that money an they wont pay me there trying to get to screw me out of my winnings trying to get one over on the little man

Thank you for your response and provided evidence, Nick / Lucky Legends Team.

Dear Puttsup13,

I have received all the necessary information from the casino representative, and based on the evidence presented, we decided to close your complaint as unjustified since there is sufficient evidence of the creation of multiple accounts connected to your account. We consider the casino's actions to be in compliance with its terms and conditions, and we agree with the casino's final decision.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Michal

Casino Guru