Sim, eu gostaria de saber o motivo. E, claro, no final, eu gostaria de ter a oportunidade de jogar.
Há muitas incertezas que me preocupam e que outros jogadores podem encontrar (pelo menos diga a eles que podem ter problemas semelhantes neste cassino).
Porque ainda não consigo entender, fui só eu que fui impedido de continuar o jogo ou todos os jogadores?
Porque de acordo com o e-mail para minha pergunta: "Não consigo jogar no seu cassino há uma semana! Porque vocês limitaram minhas apostas. O que problemas técnicos têm a ver com isso? Responda, por favor, só eu tenho esses "problemas" ou outros jogadores também enfrentam o fato de que não podem fazer apostas? E o mais importante - quanto tempo mais devo esperar? Quando posso continuar jogando? Há algum prazo?."
Eles me responderam assim: "Caro cliente,
Por gentileza, observe que todos foram afetados por isso, e é por isso que estamos trabalhando duro para resolver isso. Agradecemos sua compreensão e o notificaremos quando tudo estiver bem"
e eles também disseram que esse problema seria resolvido na semana passada...
(Posso enviar a correspondência para onde você disser e também as capturas de tela, mas por algum motivo não consigo enviar os arquivos aqui)
Contudo:
Por que estou bloqueado de jogar?
Sou só eu que tenho esse problema ou é o mesmo para todos os jogadores no momento?
Quando, pelo menos aproximadamente, terei acesso para continuar jogando?
Bem, e uma pergunta opcional, mas se eles responderem, também ficarei feliz: "no histórico de transações, notei que eles adicionaram um depósito de ~$100 (eu não fiz esse depósito) e o excluíram. Isso é um pouco estranho e eu gostaria de saber do cassino o que era?"
Yes, I would like to know the reason. And of course, in the end, I would like to be given the opportunity to play.
There are a lot of uncertainties that concern me and that other players may encounter (let them at least know that they may have similar problems at this casino).
Because I still can't understand, is it just me who was restricted from continuing the game or all players?
Because according to the email to my question: "I haven't been able to play in your casino for a week now! Because you limited my bets. What do technical issues have to do with it? Answer please, only I have such a "issues" or other players are also faced with the fact that they cannot place bets? And most importantly - how much longer should I wait? When can I continue playing? Are there any deadlines?."
They answered me like this: "Dear Client,
Kindly note that everyone has been affected by this, and that's why we are working hard to resolve this. We appreciate your understanding, and we will notify you once everything is okay"
and they also said that this issue would be resolved last week...
(I can send the correspondence wherever you say and screenshots too, but for some reason I can't upload files here)
All in all:
Why am I blocked from playing?
Is it just me who has this problem or is it the same for all players at the moment?
When, at least approximately, will I be given access to continue playing?
Well, and an optional question, but if they answer it, I will also be glad: "in the transaction history I noticed that it turns out that they added some deposit of ~$100 (I did not make this deposit) and deleted it. This is a bit strange and I would like to find out from the casino what it was?"
Да, я хотел бы знать причину. Ну и в итоге конечно хотел бы чтобы мне открыли возможность играть.
Очень много неясностей, которые меня волнуют и с которыми другие игроки могут столкнуться (пусть хотя бы знают, что у них могут возникнуть подобные проблемы в этом казино).
Потому что я до сих пор не могу понять, это только мне ограничили возможность продолжить игру или всем игрокам?
Потому что по имейлу на мой вопрос: "I haven't been able to play in your casino for a week now! Because you limited my bets. What do technical issues have to do with it? Answer please, only I have such a "issues" or other players are also faced with the fact that they cannot place bets? And most importantly - how much longer should I wait? When can I continue playing? Are there any deadlines?."
мне ответили вот так: "Dear Client,
Kindly note that everyone has been affected by this, and that's why we are working hard to resolve this. We appreciate your understanding, and we will notify you once everything is okay"
а еще говорили, что этот вопрос решат еще на предыдущей неделе...
(переписку могу скинуть куда вы скажете и скриншоты тоже, просто почему-то здесь не получается загрузить файлы)
В общем:
Почему мне заблокировали возможность играть?
Это только у меня такая проблема или у всех игроков в данный момент такая же ситуация?
Когда хотя бы ориентировочно мне откроют доступ для дальнейшей игры?
Ну и необязательный вопрос, но если мне на него ответят, то буду тоже рад: "в истории транзакций я заметил, что мне оказывается добавили какой-то депозит ~100$ (я не совершал этого депозита) и удалили его. Это немного странно и хотелось бы узнать у казино что это было?"
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