Mad Money Casino - O jogador está insatisfeito com o processo de retirada.

Hello

I have this problem with the casino I can not get my 400 the first withdrawal I made it on January 18th they told me there was a problem with my credit card and they kept sending me the withdrawal.

Until the week day 15/02/2020 they even blocked me from entering the site telling me that they are trying to work on my account.

If you can help me thank you

Salve

Ho questo problema con il casino no riesco ad avere i miei 400 il primo prelievo l ' ho effettuato il 18 gennaio mi hanno detto che c'era un problema con la mica carta di credito e mi rimandavano di continuo il prelievo.

Fino a quando la settimana giorno 15/02/2020 addirrittura mi hanno bloccato l'ingresso nel sito dicendomi che stanno provando a lavorare sul mio account.

Se mi potete aiutare vi ringrazio

Dear Federico,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before? Have you accumulated your winnings by playing with a bonus, or real money only?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Federico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.