Magic Win Casino - O jogador não recebeu um saque.

I made a withdrawal of 480 euros on February 6th. Later, I contacted them when I realized the money hadn't arrived to see what could be happening; they told me that there was a 7 to 21 business day period, which seemed extremely long to me, but I didn't dispute it. Now, the deadline is almost past, but it turns out I can't access their page and they've disappeared.

Realice una retirada de 480 euros el 6 de febrero, más tarde me comunique con ellos al ver que no me llegaba el dinero para ver que podía suceder y me dijeron que había un plazo de 7 a 21 días hábiles que me parece larguisimo pero bueno no entre en disputa, ahora el plazo casi se les ha pasao pero resulta que no puedo acceder a su página y han desaparecido

Dear nachogomezsalazar,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Dear nachogomezsalazar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of nachogomezsalazar. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Has there been any updates regarding this issue?

Hello, good, I don't contact them through the chat, they acknowledge that there is a pending withdrawal but nothing, they say that their team is taking care of it but as soon as I ask for a clear answer they close the chat, I don't know what to do anymore , since February 6, I made the withdrawal

Hola buenas, nada me pongo en contacto con ellos por el chat me reconocen que hay una retirada pendiente pero nada, dicen que su equipo se esta encargando de ello pero en cuanto pido alguna respuesta clara me cierran el chat, yo no sé qué hacer ya, desde el 6 de de febrero que realice la retirada

Dear nachogomezsalazar,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.