Maximal Wins Casino - A retirada do jogador foi adiada.

I applied for payment on December 31, 2021... Like last time, more than 1 month has passed. And in the chat you are put off with the same phrases as last year with my last payout in this casino..

Example of a chat session....

Tobias

What about my payout 🙏

jane

Hello, welcome to our live chat.

Please let me check your account.

Tobias

The 21 working days are over

jane

As I can see, there hasn't been an update yet, the status is pending. Your payout will also be verified. I'll send a reminder about funding just in case. Don't worry, every process has its end.

Tobias

Why is this taking so long

What else is there to check I didn't use a bonus nothing..

And it's been 1 month now

jane

Colleagues in our finance team are currently dealing with a large number of inquiries, so delays may occur.

Tobias

Is that how you justify it?!

The last payout also took 5 or 6 weeks, that was last year and now I get the same silly statements as a year ago.....

jane

Unfortunately there is nothing I can do to speed up the process as live chat operators have no control over the process.

We can only send a reminder to the finance department.

Tobias

So I'm wondering what's going on there, that's your business, of course you have a lot of inquiries because a lot of people are paying in....

But then I ask her personally!? Something like that can't be that I put off my customers with such phrases every time....

Whoever takes must also give....

But OK. Have a good time

jane

Have a great day!

8:57:38 AM

Ich habe am 31.12.2021 die Auszahlung beantragt... Wie beim letzten mal ist über 1 Monat verstrichen. Iund im Chat wird man mit den gleichen Floskeln vertröstet, wie letztes Jahr schon bei meiner letzten Auszahlung in diesem casino..

Beispiel für eine Chatsitzung....

Tobias

Was ist mit meiner Auszahlung 🙏

Jane

Hallo, willkommen in unserem Live-Chat.

Lassen Sie mich bitte Ihr Konto überprüfen.

Tobias

Die 21 Werk Arbeitstage sind um

Jane

Wie ich sehe, gab es noch kein Update, der Status steht noch aus. Auch Ihre Auszahlung wird überprüft. Ich schicke für alle Fälle eine Erinnerung an die Finanzierung. Keine Sorge, jeder Vorgang hat sein Ende.

Tobias

Warum dauert das so lange

Was gibt es den noch zu prüfen ich habe keinen bonus benutzt nichts..

Und Es ist 1 Monat vergangen mittlerweile

Jane

Die Kollegen unseres Finanzteams sind derzeit mit einer großen Anzahl von Anfragen konfrontiert, daher kann es zu Verzögerungen kommen.

Tobias

Damit rechtfertigen sie das?!

Bei der letzten Auszahlung hat es auch 5 oder 6 Wochen gedauert, das war letztes jahr und jetzt bekomme ich die gleichen lapalen Aussagen wie vor einem jahr schon.....

Jane

Leider kann ich nichts tun, um den Prozess zu beschleunigen, da Live-Chat-Betreiber keine Kontrolle über den Prozess haben.

Wir können nur eine Mahnung an die Finanzabteilung senden.

Tobias

Da frage ich mich doch was da los ist, das ist euer Gewerbe, klar das man viele Anfragen hat, weil auch viele leute einzahlen,....

Aber dann frage ich sie persönlich!? So was kann ja wohl nicht sein das ich meine kunden mit solchen Floskeln vertröste jedes mal....

Wer nimmt, der muss auch geben....

Aber OK. Schönen Tag noch

Jane

Ich wünsche ihnen einen wunderbaren Tag!

8:57:38 AM

Dear rookitobias,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand it correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible.

Lastly, could you please confirm that the withdrawal from your last submitted complaint has been received?

Thank you in advance for your reply.

Best regards,

Petronela

My account is fully verified. And that's in this casino hallway and admit that you have to wait at least 4 weeks for a payout, and it's not just me here this time, like last time, but other players also have this problem

Mein Konto ist vollständig verifiziert. Und das ist in diesem Casino Gang und gebe das man mindestens 4 Wochen aiuf Auszahlung warten muss, iund das haben nicht nur ich hier diesmal, so wie letztes mal auch schon, aber auch andere Spieler haben diese Problemeatik

Dear rookitobias,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/maximal-wins-casino-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.