Megapari Casino - O jogador está enfrentando atrasos nas retiradas.

We’re back to facing issues with withdrawals at MegaPari. Whenever you win a good amount of money, they try to complicate the withdrawal process, which I believe is something that should be reported because this happens EVERY DAMN TIME.

They have once again hidden the SEPA withdrawal method and only have the card method available. Months ago, they asked me to go through a long verification process for my card, which I completed. Now, they're asking me to go through the same process again. It’s a disgrace, and I am going to report my case.

Volvemos a los problemas con los retiros en MegaPari, cuando ganas una buena cantidad de dineros ya intentan entorpecer las retiradas, lo cual me parece que es denunciable, porque esto pasa CADA MALDITA VEZ.

Han vuelto a ocultar el método de retiro SEPA, y solo tienen habilitado por tarjeta. Hace meses me pidieron un proceso largo de verificación de mi tarjeta, el cual yo ya pasé. Y ahora de nuevo me piden el mismo proceso, es una vergüenza y voy a denunciar mi caso.

Dear markvnd25,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing and understand your frustration.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please specify which documents have you been requested to submit to your casino account again?

Have you provided the requested documents? If yes, please specify when exactly you sent the most recent one.

When was the last time you communicated with customer support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1 hour ago I sent the documents to unlock the card again, and if that wasn't enough, I received a message from support telling me that my card has been blocked. IT MAKES NO SENSE AT ALL. I sent the data to unlock it, which I used months ago to unlock it, and now they tell me that it is blocked again, can someone explain to me what kind of sense this has. I have screenshots of everything to be able to report this case of

Hace 1 hora volví a enviar los documentos para desbloquear la tarjeta, y por si fuera poco, recibo un mensaje de soporte donde me dicen que mi tarjeta ha sido bloqueada. SIN SENTIDO ALGUNO. Envío los datos para desbloquearla, los cuales me sirvieron hace meses para desbloquearla, y ahora me dicen que está bloqueada de nuevo, que alguien me explique que tipo de sentido tiene esto. Tengo capturas de todo para poder denunciar este caso de de

Hello there, dear markvnd25 and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Dear Megapari Casino representative,

Thank you for getting in touch with us and looking into the player's issue.

Dear markvnd25,

Please forward me all the screenshots and all your communication with customer support as well as any other evidence that could be relevant to the investigation at veronika.l@casino.guru.

Dear markvnd25,

We sincerely apologize for the prolonged difficulties you've experienced with your withdrawals. After conducting a thorough investigation, here is what we found:

On August 21st, the day you submitted your complaint, you successfully withdrew 1,000 EUR using your card ending in **1951. However, on August 23rd, you encountered further issues and completed a withdrawal via SEPA.

I have contacted our Payment Team, and they confirmed that your card was still blocked by the payment system, which caused you to face intermittent difficulties. We have now resolved this issue, and I am pleased to inform you that as of August 27th, your card ending in **1951 has been fully unblocked. You should no longer face any difficulties when withdrawing to your card.

Today, you successfully withdrew another 1,000 EUR using your card without any issues, and your current balance is now 0 EUR.

Thank you for your patience and understanding.

Best regards,

MegaPari Team

Now the problem I have is that I asked for my account to be closed permanently, and they closed my account when I still had 719 euros in the account without notifying me or returning my money. So I am contacting them here to get my money back.

I already sent like 5 messages to to detail my case and get my money back, and I get no response.

Ahora el problema que tengo es que pedí que me cerraran la cuenta permanentemente, y ellos me cerraron la cuenta cuando aún tenía 719 euros en la cuenta sin avisarme o sin devolverme mi dinero. Así que me comunico aquí para recibir mi dinero de vuelta.

Ya envié como 5 mensajes a block@megapari para detallar mi caso y hacer que me devuelvan el dinero, y no obtengo respuesta.

Could you please specify the reason for your account closure? Please forward me the email with your account closure request at veronika.l@casino.guru.

Regarding the funds in your account, was it a real money balance, or was it bonus money or some loyalty rewards?

Dear markvnd25,

We apologize for the inconvenience you experienced due to the closure of your account. I have reviewed your case, and I can confirm that your account was unblocked following your request, and you have successfully completed the withdrawal of your funds.

Thank you for your patience and understanding. 

Best regards,

MegaPari Team

Dear Megapari Team,

Thank you for updating us on the player's situation.

Dear markvnd25,

Could you please confirm that you received your winnings?

Dear markvnd25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.