MelBet Casino - A retirada do jogador foi adiada.

I have been waiting for almost 3 weeks for my money to be transferred and still nothing I have tried to get paid via my debit card which is debit but they will receive money from it but obviously not pay for what I have sent the first 30 emails to them and not some answers have brought me closer to clarification

jeg har ventet i næsten 3 uger på at mine penge bliver overført og stadig intet jeg har forsøgt at få udbetalt via mit hævekort som er debit men de vil godt modtage penge fra det men åbenbart ikke udbetale til det jeg har sendt de første 30 email til dem og ikke nogle svar har bragt mig tættere på afklaring

Dear Simon,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal request?

Do I understand it correctly that your withdrawal is still pending inside your account?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

I have been approved and yes it is the first time I ask for payment but when I am over the page they are about to be paid and I have tried several times to get in touch but do not get much closer to an answer about what has gone wrong since the money is not visible on my account yet and they are still approved within payout requests

furthermore, I have received the answer that it is the payment system in Denmark that is to blame, they have not come but I have had contact with nets and they can not even see that there has been an attempt or for that matter is being transferred something

jeg er blevet godkendt og ja det er første gang jeg beder om udbetaling men når jeg er over siden så står de til at være ved at blive udbetalt og jeg har prøvet en del gange at få kontakt men kommer ikke meget tættere på et svar om hvad der er gået galt siden pengene ikke er til at se på min konto endnu og de stadig står til godkendt inde over udbetalings anmodninger

ydermere har jeg jo fået svaret at det er udbetalings systemet i danmark der er skyld i de ikke er kommet men jeg har haft kontakt med nets og de kan ikke engang se at der er forsøgt eller for den sags skyld er ved at blive overført noget

Thank you very much, Simon, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Simon,

I looked at your complaint and will do my best to help you. I would like to invite MelBet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

well I asked for payment on September 1st and as I said I have not received the money yet and they are just as approved on the page and have even tried to get hold of them but without success I either get no answer or I get a message that it is the payout unit in denmark that is not available

jamen jeg bad om udbetaling 1 september og har som sagt ikke fået pengene endnu og de står bare som godkendt inde over siden og har endda også forsøgt at få fat i dem men uden held jeg får enten ingen svar eller også får jeg besked om at det er udbetalings enheden i danmark der ikke er til at få fat i

We would like to ask the Melbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We are reopening this complaint per Casino's request. Can you please specify what is the problem with player’s withdrawal?

Hello! Thank you for your patience, please provide us your account in Melbet.

yes it so little does not matter now that all the money is away from my account

ja det er så lidt ligegyldigt nu da alle pengene er væk fra min konto

at first I could no longer get into my account and when I could finally get in the money was gone

først kunne jeg ikke længere komme ind på min konto og da jeg omsider kunne komme ind var pengene væk

Dear Simon,

please elaborate and provide your username.

and what happened was that I tried to log in shortly after I had been told that the money had gone back to my melbet account and there I could not get on and subsequently when I could finally get on there was no money on my account

og det der skete var at jeg forsøgte at logge ind kort tid efter at jeg havde fået besked om at pengene var gået tilbage på min melbet account og der kunne jeg ikke komme på og efterfølgende da jeg endelig kunne komme på var der ingen penge på min account

just want to hear how far you are with an answer ??

vil bare lige høre hvor langt i er med et svar ??

We are waiting for an answer.

Hello, You indicated the wrong date of birth and therefore your payments did not go through. Apparently you swapped the month and day in the date of birth, but after all the refusals, unfortunately you did not contact us. And you bet on the games. At the moment, please specify do you have any poroblem with withdrawals?

I have tried both to write the date in both ways and it did not work further I can then tell I have not been on and play for some of the money there were some days I could not log in at all and when I finally could log in so was there was not the money I had been emailed about coming back

so my only "lesson" from this do not count on anything because I was told that the only reason I could not get paid money was due to my card type and in my optics is that if you can receive money through the card you can also put money on it again

jeg har prøvet både at skrive dato på begge måder og det nyttede ikke ydermere kan jeg så fortælle jeg har ikke været på og spille for nogle af pengene der var nogle dage jeg slet ikke kunne logge ind overhovedet og da jeg omsider kunne logge ind så var der ikke de penge jeg havde fået mail om var kommet tilbage

så min eneste "lærestreg" fra det her lad være med at regne med noget fordi jeg fik af vide at den eneste grund til jeg ikke kunne få penge udbetalt var grundet min kort type og i min optik er at hvis i kan modtage penge igennem kortet kan i også sætte penge over på det igen

even had to change my password when I could finally get on again and when I finally got on was the only thing available was my weekly loss money of about 200 kroner

måtte endda også til at ændre min adgangskode da jeg omsider kunne komme på igen og da jeg endelig kom på var det eneste der var tilgængeligt mine ugentlige tabspenge på omkring 200 kroner

and in order I did not contact you I have had to try and get in touch with you at the meal for over a month several times a week and have not heard from you before I contacted casino guru so the one with me have not tried and get in touch is not true have even tried calling you without success because your IT department was down

og med henblik på jeg ikke kontaktede jer har jeg haft prøvet og få kontakt til jer ved melbet i over en måned flere gange om ugen og har ikke hørt fra jer før jeg kontaktede casino guru så den der med jeg ikke har prøvet og få kontakt er ikke sandt har endda prøvet at ringe til jer uden held fordi jeres it afdeling var nede

Simon, please answer Casino's question if you have any problem with withdrawals.

I have already done that and they wrote back that they had been brought back and I had spent the money on their side

but I want answers on how I can spend money on a site I could not get on for several days and when I could finally get on I was told that I had to change the password and the account was empty and the only thing that stood was mine loss bonus of around 200 kroner

det har jeg jo allerede gjort og de skrev tilbage at de var ført tilbage og jeg havde brugt pengene på deres side

men jeg vil gerne have svar på hvordan jeg kan bruge penge på en side jeg ikke kunne komme på i flere dage og da jeg endelig kunne komme på fik jeg besked på at jeg skulle ændre adgangskode og kontoen var tom og det eneste der stod var min tabs bonus på omkring 200 kroner

and again no do not have payout issues because the money I should have paid out is no longer available

og igen nej har ikke udbetalings problemer fordi de penge jeg skulle have udbetalt er ikke længere tilgængelige

Simon, did I understand it right that you have spent all of your winnings in the Casino?

No they got lost all of a sudden could not log in and when I finally could log in I had to change the password and there was the money there not

Nej de blev væk kunne lige pludselig ikke logge ind og da jeg omsider kunne logge ind skulle jeg ændre adgangskode og der var pengene der ikke

Dear Casino,

can you please specify where did the money disappear?

Unfortunately, the user could not withdraw from 01.09 - 23.09, but as we said, we did not receive applications, as well as applications that he haven't access to his account, after 23.09 as the user could not withdraw, we see rates and bets 25.09 - 28.09.

Dear Casino,

I would like to ask you to provide game history and activity log of this player to my email address: viliam.v@casino.guru.

but there is one thing that amazes me and that is if anyone has played up the money why have I not got 11% back as a loss but only just as good 200 kroner

would at least not be so bad if I at least just got the 11% of the loss back on my account

men der er en ting der undrer mig og det er hvis der er nogen der har spillet pengene op hvorfor har jeg så ikke fået 11% tilbage som tab men kun lige godt 200 kroner

ville i det mindste ikke være så slemt hvis jeg i det mindste bare fik de 11% af tabet tilbage på min konto

Dear Casino,

I've received excel file which I don't understand, please send me exact description of this file and give us an explanation why player's winnings just disappear from account.

Dear Viliam, I have sent one more. Please look in,

Thanks

Dear Simon,

Casino provided an evidence which shows that you were placing bets after 23.9.2020 and you lost your winnings by yourself. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.