Mr Bet Casino - A retirada do jogador foi adiada.

I've been trying to withdraw for 6 months!!! The site always invents stories to be able to cancel my withdrawal, all my documents were approved and I've tried to withdraw in all possible ways available on the site, all without success.

I have a value of R$2,000.00 withheld on the site

Estou tentando efetuar o saque faz 6 meses!!! Sempre o site inventa historias para poder cancelar meu saque, todos meus documentos foram aprovados e ja tentei sacar de todas as formas possíveis disponíveis no site, todas sem sucesso.

Tenho um valor de R$2.000,00 retidos no site

Dear naves616,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have withdrawn any winnings successfully in the past from this casino? Was your account fully verified? Have you been advised what caused this extreme delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

So I never did a withdrawal in the app, all forms of identity verification were done.

There are several reasons that cancel my withdrawal, they said to try to withdraw via pay4Fun, when I registered they canceled the withdrawal too, I've tried all possible withdrawal methods, and they always cancel my withdrawal for no reason.

Então, nunca fiz retirada no app, todas as formas de verificação de identidade foram feitas.

São diversos motivos que cancelam minha retirada , disseram para tentar retirar via pay4Fun, quando cadastrei cancelaram a retirada também, já tentei todas as formas de retirada possíveis, e sempre cancelam minha retirada sem nenhum motivo.

Thank you very much, naves616, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear naves616,

I’m sorry to hear about your negative experience with Mr Bet Casino. I’ll contact the casino team and try my best to resolve the issue.

I would like to invite the representatives of Mr Bet Casino to join this thread and participate in the resolution of naves616’s complaint.

Dear All,

On the client side, a suspicious financial activity was carried out on the site, which required additional checks by the financial department.

After verification, the user can create a withdrawal of funds to the details that we indicated to him by email.

Best regards,

Mr.Bet Casino team

Thank you, Mr Bet Casino team, for the clarification.

Dear naves616,

I’d like to kindly ask you to follow the instructions provided by the casino team via e-mail and keep us posted on any updates.

I’m setting the timer for 7 days.

Hello, I managed to withdraw R$1,000.00 via bank transfer successfully, and requested the withdrawal of the remaining R$1,000.00 via bank transfer.

Ola , consegui retirar R$1.000,00 via transferência bancária com sucesso, e solicitei a retirada dos R$1.000,00 restante via transferência bancária.

Thank you, naves616, for the update. We’re glad to hear the good news!

I’m extending the timer by 7 days. Please let us know once are any news regarding the remaining amount.

Hello, I requested the withdrawal 5 days ago, but it is still pending.

Ola, solicitei a retirada ha 5 dias , porém ainda está pendente.

Thank you, naves616, for the update.

Dear casino team,

Could you please comment? When can naves616 expect his withdrawal request to be processed?

Dear Andrej,

We have requested information from our responsible department regarding the second withdrawal request. We will notify you as soon as the application status is updated.

Best regards,

Mr.Bet Casino team

Thank you, Mr Bet Casino team, for the update. We will wait for further updates from your side.

I’m extending the timer by 7 days.

Dear All,

We are still investigating the issue. We'll soon provide you with the update regarding it.

Thank you for your patience in advance! 

Best regards,

Mr.Bet Casino team

Hello good day.

I came to inform my satisfaction with the process, I managed to withdraw the full amount.

Thank you very much

Olá bom dia.

Vim informar minha satisfação com o processo, consegui efetuar a retirada total do valor.

Muito obrigado

Dear All,

Please be informed that after additional verification and submission of the necessary documents by the user, the withdrawal of funds to the payment requisites provided by the user was approved.

The funds were sent for processing to the payment provider and after that they should be ctedited to the user's account within the processing time of the payment method that the user has chosen.

Best regards,

Mr.Bet Casino team

Thank you, Mr Bet Casino team, for your cooperation.

And thank you, naves616, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'Resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru