Mr Bet Casino - A transferência de saque do jogador foi cancelada e atrasada.

I wanted to come here and be able to praise the casino but what they are doing to me is a tremendous lack of respect, I have been waiting since the 3rd to process my payment. waiting for my earnings they deposited the payment in my account and immediately canceled the transfer, I spoke with the support but they are always with robotic msg and when they didn't know what else to explain they said it was offline, I just want to receive what it is mine by right please help me to resolve this issue

Queria vim aqui e poder elogia o cassino mais o que estão fazendo comigo é uma tremenda falta de respeito, estou deis do dia 3 a espera de processar meu pagamento tem dois dias que finalmente passei na verificação deles que é infinita quando finalmente passa e fico à espera dos meus ganhos eles depositaram na minha conta o pagamento e de imediato cancelaram a transferência, falei com o suporte mais estão sempre com msg robótica e quando não souberam mais que explicação dar falaram que estava em off-line, eu só quero receber o que é meu por direito por favor me ajude a resolver esta questão 

Dear ChesterfMonteiro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you are waiting for your winnings to be paid out on 3rd of July?

Could you please explain which transfer was canceled? Was it a deposit you sent to your casino account?

Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I went through the verification that took me 2 weeks to do so, the earnings of 3 of 400.00 in a total of 1200 were deposited in the account but the transfer was canceled immediately, I spoke with the support but they talk about things and do not know how to respond they just say it's processing, what I don't understand is why they made the payment of 1200 and canceled it was done by visa credit card. They made the payment and then made the immediate annulment of it. This is playing with people's faces

Sim, passei pela verificação que me levou a 2 semanas para tal, os ganhos de 3 de 400,00 no total de 1200 foi depositado na conta mais foi cancelada a transferência imediatamente, falei com o suporte mais falam coisa com coisa e não sabem responder só dizem que está em processamento, o que não entendo é por que fizeram o pagamento de 1200 e cancelaram foi feito pelo cartão de crédito visa. Fizeram o pagamento e de seguida fez a anulação imediata do mesmo. Isso é brincar com a cara das pessoas

Could you please forward any relevant communication between you and the casino regarding the issue to veronika.l@casino.guru? Thank you.

yes shipping

Sim envio

Thank you for your email. Could you please confirm if the canceled payments were returned to your player's account? Have you received any withdrawal from this casino yet?

The values were not returned to the player's account, the account in process is not available for play nor did it fall into the account and these would be my first withdrawals.

Os valores não foi devolvido para conta do jogador , la conta em processo mais não esta disponível para jogo nem caiu na conta e estes seriam meus primeiros saques.

Thank you very much, ChesterfMonteiro, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you ChesterfMonteiro for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Mr Bet Casino for their help in resolving this complaint. We would like to know what happened to this withdrawal and if we can do anything to help resolve this issue.

Thank you!

Good morning, thank you for your willingness to help, after 25 days I managed to receive my money, since I had to change the payment method to receive it in Brazil, which took around 48 hours! Thanks

Bom dia, agradeço a disponibilidade de vcs em ajudar, depois de 25 dias consegui receber meu dinheiro, visto que tive que mudar a forma de pagamento para receber no Brasil que levou em torno de 48 hr! Obrigado

Dear ChesterfMonteiro,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter