Mr Bet Casino - O jogador está lutando para concluir a verificação KYC.

I am trying to withdraw my money for more than a week and the casino asks me to verify my data (no problem with that) I sent it accordingly but they reject it every time I send it at least I cannot pass the verification method of I pay and it is already the fourth time that I have been rejected and I would like to know why or why they do not pay me the money, it takes days to verify and days to send it again

Estoy tratando de retirar mi dinero hace ya más de una semana y el casino me pide verificar mis datos (no hay problema con eso) los envié como corresponde pero me los rechazan cada vez que los envío al menos no puedo pasar la verificación de método de pago y ya es cuarta vez que me lo rechazan y me gustaría saber el por qué o por qué no me pagan el dinero se demoran días en la verificación y días en volver a enviar

Dear belenmargott2810,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that verifying payment methods seems to be the only obstacle standing between you and your winnings? Or have all of your documents been rejected?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

My problem is only with the payment method in the verification part, I have been waiting a long time for them to accept them so that they can pay me the money

Mi problema es solo con el método de pago en la parte de verificación ya llevo mucho esperando a que me los acepten para que me puedan pagar el dinero

Thank you very much for your reply, belenmargott2810. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Dear belenmargott2810,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.