MyStake Casino - Conta do jogador bloqueada durante tentativa de saque.

Hello, this casino is a total scam, they let you deposit and then they don't let you withdraw, it was completely verified, they asked me for selfie videos and photos of my card with which I provided them, the problem came when they told me that I could now withdraw no problems, then I tried to withdraw and they blocked me for no reason and told me that my account would never be reopened with my funds in it, what a scam mystake casino doesn't even give you reasons why not to pay

Hello Vdc_28,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about? Did they explain the reason of blocking your account? How much real money balance did you have there when the account got blocked?

Looking forward to your answer.

Regards,

Nick

Since I registered I verified my account completely, they asked me for video selfies and photos of my credit card and I also sent them to them and they were verified, the last time I spoke with live chat was 1 weeks ago about blocking my withdrawals, after That's why they blocked my account for no apparent reason and my real €12,909 stayed in my account and was never withdrawn because the casino blocked my account when I wanted to withdraw

Vasil

Hello Mella, I just got banned from your live chat too, and I noticed that the casino does not have a license. 

Hello, could you answer me :/, this casino is a complete scam, they probably invent things to not pay me, it's been 2 months since I have this problem

This casino is ripping off its customers at gunpoint and no one does anything!!!

Hello Vdc_28,

Do you have any previous communication with the casino regarding the blocking of your account which you can forward to nikolas.b@casino.guru. Did they ever give you any kind of explanation? After forwarding which documents did they block your account - if possible please forward those to my e-mail as well.

Hi Nick, not really, they just told me that they would start a 6-month investigation, which I think is too long and I think they just don't want to pay me, and they didn't give me any explanations about blocking my account, they just told me that I broke their rules. I play something like that, that's why I want mystake casino to come here and give us some explanations

Hello Vdc_28,

Is there any communication which you can forward to nikolas.b@casino.guru? Can you please clarify whether you played casino games or sports betting?

No nick, the conversations I had did not give any information, let's ask the casino why the hell they don't let me withdraw my money, I played sports bets.

No nick, las conversaciones que tuve no dieron nada de informacion, preguntemosle al casino por que carajos no me dejan retirar mi dinero, juge apuestas deportivas.

Hello Vdc_28,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick