MyStake Casino - O depósito do jogador não chegou à conta.

I made a deposit over 72 hours ago using Mercado Pago for $3000 and the payment was made in the app but it never reached my account. I checked the amount and the CUIL, and both were correct. What could be the reason for this?

Realice un depósito hace más de 72 h mediante mercado pago de 3000$ y el pago fue efectuado en la app pero nunca me llegó a mi cuenta, verifique el importe y el cuil y eran correctos. A qué se debe?

Dear Joakai, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Joakai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.