MyStake Casino - O depósito do jogador não foi creditado.

Hello, I recently transferred 12,000 pesos to my stake but so far nothing has appeared in my account

Hola hace poco transferí 12.000 pesos a my stake pero hasta ahora no me aparece nada en mi cuenta

Dear danielknez9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I already checked and the transfer was done correctly but then why don't the funds appear in my account? I clarify that the method I used was bank transfer through Alias/cbu

-Where can I send proof of the transfer?

Ya revisé y la transferencia se hizo correctamente pero entonces porque no me aparecen los fondos en mi cuenta? Aclaro que el metodo que usé fue el de trasferencia bancaria mediante Alias/cbu

-En donde puedo enviar el comprobante de la tranferencia?

Dear danielknez9,

You have to send it directly to the casino's e-mail support. Please also keep in mind that locating lost transaction may take up to 1-3 weeks to be credited.

Hello, I already sent proof of the transfer to my stake, they told me they were going to solve it... but the money still doesn't appear

Hola ya envié el comprobante de la transferencia a my stake me dijeron que lo iban a solucionar... pero todavia no me aparece el dinero

So after the 1 and 3 weeks that it may take to be credited, will I receive the money?

Entonces pasadas las 1 y 3 semanas que puede tardar en acreditarse recien me va a llegar el dinero?

They also told me that they were going to solve it, so is it safe for them to solve my problem?

Lo mismo me dijeron que lo iban a solucionar en tonces es seguro que me solucionen el problema?

Dear danielknez9,

Still not even 2 weeks have passed since the deposit so I can only recommend to wait for now. Please let us know in case it would take longer than the given period.

Alright

Está bien

Hello, the money has already arrived

Hola, ya me llegó el dinero

Dear danielknez9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru