MyStake Casino - O depósito do jogador nunca foi creditado em sua conta.

I deposited in BTC after 3 hours the funds have not arrived.

I wrote to the chat and they told me to send the photo of the transaction, the date, and how much it amounted.

They then told me their team will work to fix this and they will email me.

No email has arrived

ho fatto deposito in BTC dopo 3 ore i fondi non sono arrivati.

Ho scritto alla chat e mi hanno detto di mandare la foto della transazione , la data , e quanto ammontava.

Mi hanno poi detto che il loro team lavorerà per risolvere questo problema e mi manderanno l email.

Non è arrivata nessuna email

Dear manusasicc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that it can take some time to locate a lost bitcoin transaction and credit it to your casino account. If you are sure you sent your bitcoin deposit correctly, and the casino has already started its investigation, I can only recommend that you wait for a few more days.

I will leave this complaint open so please keep us updated about any further developments.

Thank you very much for your understanding.

Best regards,

Kristina

still nothing .

I am attaching a photo of the completed transaction.

ancora niente .

Le allego la foto della transazione completata.

What new ?

Novità ?

Thank you very much for your reply, manusasicc. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear manusasicc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.