MyStake Casino - O jogador enfrenta atraso na retirada de fundos.

On the 13th of March, I withdrew $140000 Argentine pesos and they still haven't arrived in my bank. I don't know if I have to wait a certain number of days or what's going on. I could really use some help, thank you in advance.

El 13 marzo realice un retiro de $140000 pesos argentinos y todavía no me llegó nada al banco, no sé si tengo que esperar determinados días o que onda. Andaría necesitando ayuda, desde ya muchas gracias.

Hello Thepanter,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

If my account is already verified, I have previously withdrawn money, not in large amounts as it is, but it has reached the bank. Earnings are with real money. Do not use any bonuses. I couldn't communicate with the casino because they don't answer you directly, that's why I went to you who had previously also solved a problem for me.

Si mi cuenta ya está verificada, anteriormente eh retirado dinero, no de cantidades elevadas como está,pero si me a llegado al banco. Las ganancias son con dinero real. No utilice ningún bono. No me pude comunicar con el casino porque directamente no te contestan, por eso acudí a ustedes que anteriormente también me habían solucionado un inconveniente.

Now it says it was sent but I didn't get anything. I attach an image

Ahora dice que se envió pero no me llegó nada. Adjunto una imagen

It makes me withdraw (admin)

Me pone eso de retirada (admin)

Hello Thepanter,

As stated above, the recommended time frame for the withdrawal is 14 day. Please let us know in case it would take longer so we can try to intervene.

So if I don't get the money in 7 days, do I have to reconnect them again?

Entonces si en 7 días no me llega el dinero, me tengo que volver a conectarlos de nuevo?

Hello Thepanter,

No, you simply have to wait. As long as it would take longer than 14 day, we may try to intervene but until then I can only advise to wait.

Hello, 14 days have passed and I have not been deposited the aforementioned sum of money. I communicate by email with mystake and they do not answer me.

Hola, ya han pasado los 14 días y no me han depositado la suma de dinero antes mencionada. Me comunico por mail con mystake y no me contestan.

I have verified my account again, and 14 days have passed and it still appears

Me he vuelto a verificar en la cuenta, y ya pasaron los 14 días y me sigue apareciendo

Thank you Thepanter for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Thepanter,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear MyStake Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello @Thepanter,

Please accept our apologies for the inconvenience; due to some uncertainty on our end, these funds will be re-credited and you will be able to withdraw them without difficulty.

Kind regards

Thank you for the response, MyStake Casino.

Dear Thepanter, please, let us know if the funds were credited back to your casino balance and if you could request a new withdrawal.

They were already accredited and I was luckily able to withdraw them. Thank you very much for taking the time and intervening.

Ya se acreditaron y pude retirarlos por suerte. Muchas gracias por tomarse el tiempo e intervenir.

That's great news, Thepanter! I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru