MyStake Casino - O jogador se esforça para verificar sua conta.

I can't verify my account, I sent all my correct documents, the site only blocked the verification section, so I can't withdraw my 200$

je ne peux pas vérifier mon compte, j'ai envoyé tout mes bons documents, le site a seulement bloqué la section vérification, donc je ne peux pas retirer mes 200$

Hello jonathanlaberge1051,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your access to your account until the process is finished.

Looking forward to your answer.

Regards,

Nick

Can you please answer to all the above asked question?

I cancel my complaint, I no longer use mystack.

J'annule ma plainte, je n'utilise plus mystack.

The complaint will be now closed based on the player's request.