MyStake Casino - O levantamento dos prémios dos jogadores está atrasado.

I am unable to withdraw, as after verifying the account, I cannot send the required documents (credit card) sent via another email of mine via the email used for registration, as with the other email the address kyc@mystake.com it is not valid.

Non riesco a prelevare,in quanto dopo aver verificato il conto,non posso mandare tramite la mail usata per la registrazione,i documenti richiesti(carta di credito)inviata tramite un altra mia mail,in quanto con l altra mail l indirizzo kyc@mystake.com non viene dato valido.

Dear giuseppepalazzo1687,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that my withdrawal is always refused, because it is not possible to send the documents requested by my alice email, while with that of yahoo I sent them, but I am told that I must necessarily use the registration one. it's impossible!!!!

Il problema è che il mio prelievo viene sempre rifiutato ,perchè non mi è possibile inviare i documenti richiesti dalla mia mail di alice,mentre con quella di yahoo li ho inviati,ma mi viene detto che devo usare per forza quella dell'iscrizione.ma è impossibile!!!!

The case has worsened, I keep telling them that my registration email does not allow them to communicate with their IP address, and despite having sent all the requested documents and my account is verified, they continue to reply with the same email, which I have to send the documents with the email I registered with.

SCAMS, VERGONA

Il caso è peggiorato,continuo a comunicarli che la mia mail di registrazione non permette di comunicare con il loro indirizzo IP,e nonostante abbia inviato tutti i docunenti richiedti e il mio conto risulta verificato,conntinuano a rispondere con la stessa mail ,che devo mandare i documenti con la mail con cui mi sono registrato.

TRUFFATORI,VERGONA

Thank you for your reply, giuseppepalazzo1687. Have you tried contacting the casino's live chat or general support email regarding this issue?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Dear giuseppepalazzo1687,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yeah .. but they kept telling me the same things.

Eventually I had to close my account.

They lead you to exasperation.

It's a shame.

Si..ma continuavano a dirmi le stesse cose.

Alla fine ho dovuto chiudere il conto.

Ti portano all esasperazione.

È una vergogna.

giuseppepalazzo1687, did you have any funds left in your account when you closed it?

Dear giuseppepalazzo1687,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.