MyStake Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello, I have a complaint about the mystake casino, which yesterday at 6 in the afternoon, I withdrew 1,000 usd, to my USDT address, everything is fine until then, it said processing transition. Ok well… I waited and waited until today at 6:15 in the morning, I got a message saying that my withdrawal was withheld because they require verification of my card with which I made my first deposit, they wrote me that I have to send you a photo on both sides (the first 6 numbers and the last 4 numbers of my card)

In my case, my debit card is virtual... I entered the application and took a screenshot of the information they asked me for,

well there I already answered the email that they sent me... (now to wait for them to respond)

that's my experience right now

Now, my complaint about the casino is that in roulette they reject all the bets I make, they do not want to accept any bet, not even the smallest, they do not accept any bet in roulette. I contacted the live support chat and no one responds to me, then I contacted again and they told me that they are not accepting my bets and are withdrawing.

Hola, tengo una queja sobre el casino mystake, la cual ayer a las 6 de la tarde, retiré 1,000 usd, a mi dirección USDT, todo bien hasta ahí, decía procesando transición. Ok bien… esperé y esperé hasta hoy a las 6:15 de la mañana, me llego un mensaje diciendo que mi retiro fue retenido porque requieren de verificación de mi tarjeta con la cual realicé mi primer depósito, ellos me escribieron que tengo que mandarle foto de ambos lados ( los primeros 6 numeros y los últimos 4 numero de mi tarjeta )

en mi caso la tarjeta de débito mía es virtual… entre a la aplicación y le tomé captura de pantalla de la información de me pidieron,

bien ahí ya respondí el correo de que ellos me enviaron… ( ahora a esperar que van a responder ellos )

esa es mi experiencia en estos momentos

ahora bien, mi queja por el casino, es que en la ruleta se me rechaza todas las apuestas que hago, no quieren aceptar ninguna apuesta, ni por mas mínima, no me aceptan ninguna apuesta en la ruleta. Me comuniqué con el chat del soporte en vivo y no me responden nadie, luego me comuniqué nuevamente y me dijeron que no estan aceptando mis apuestas y se estan retirando.

Dear Yeesi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They do not allow me to place bets, they withdraw all my plays in roulette

No me permiten hacer apuestas, me retiran todas mis jugadas en la ruleta

The mystake casino is making it difficult for me not to withdraw my winnings,

1: You are asking me for certification of my virtual card with which I made my deposit in the casino, (I send you the proof with all the details and my name)

They answer me: that it is not valid because it has to be in PDF format issued by the bank.

2: I ask the bank of the Dominican Republic, and it tells me that they do not issue card certificates by PDF, only on physical paper.

I immediately sent you the account statement where my card transactions appear and my identity card with my name!

After I sent you that final proof as verification of my card with which I made the deposit, they have not responded to me anymore!

El casino mystake, está dificultando todo para no retirar mi ganancias,

1: me esta pidiendo certificación de mi tarjeta virtual con la que realicé mi deposito en el casino, ( se la envio la prueba con todos los detalles y mi nombre )

me responden: que no es valido porque tiene que ser en formato PDF emitido por el banco.

2: le pido al banco de República dominicana, y me dice que no emiten certificados de tarjetas por PDF, solo en papel físico.

inmediatamente le envíe el estado de cuenta donde aparece las transacciones de mi tarjeta y mi cédula de identidad con mi nombre!

luego de que le envíe esa prueba final como verificacion de mi tarjeta con la cual realicé el depósito, no me han respondido mas!

I sent you the photo of the account statement on physical paper with the bank's stamp

After that they have not responded to me anymore!

Le envié la foto del estado de cuenta en papel físico con el sello del banco

luego de ahí no me han respondido mas!

Thank you very much for your reply, Yeesi. Do I understand correctly that verifying your virtual card seems to be the only obstacle standing between you and successful verification? Has the casino approved the rest of your documents?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, of course, I will send everything to your email! Right now! Thank you

Hola claro que si le enviaré todo a su email! Ahora mismo! Gracias

I HAVE A PROBLEM WITH MYSTAKE CASINO! BEWARE OF THIS PLEASE EVERYONE!

Yes, MYSTAKE casino has approved all my verification, but when I wanted to withdraw 1,000 usd, it asked me to KYC, verify the card, however I have sent all the proofs that this card belongs to me!

What they most demand is that it be in pdf format, so I went to the bank to have it sent to me in PDF format, and they agreed to send it to me, the two deposits appear in my virtual BILLET wallet, then from my virtual billet card, I made the casino deposits!

So the casino demands that it has to be an extract from the card that I made the deposit to the casino, so I contacted the virtual wallet, and they sent me an extract from my card saying that this card belongs to me, the first 4 numbers appear and the last 4 and date, as well as my name and my identity document

KYC's response has always been that it has to be in PDF format, because if not, it won't be valid, so I explained that this virtual wallet does not issue PDFs of the transactions I made. And I've looked for a thousand ways to get it in pdf format, and the wallet keeps saying the same thing! That they are very sorry, that the information they gave me is enough and that I convert it into pdf format myself.

so i converted it to PDF format myself, and forwarded it to KYC, and his reply was that it has to be direct from the bank that i can't convert it myself

So I have sent you valid proof of everything! And they only justify that it has to be in PDF FORMAT OF the billet wallet? Because they already know that the wallet does not issue in pdf format and that is my hit point, for them not to pay me my earnings!

I have sent them the following valid proofs:

SCREEN CAPTURE OF MY WALLET WITH CARD NUMBERS AND EXPIRATION DATE and my full name also appears

The bank physically provided me with a paper of my account statement, I have sent them a photo that showed the 4 corners, of my bank account statement with which I made the deposit to my billet virtual card, and the transactions can be seen perfectly towards my virtual card and next to the transactions towards billet my identity document appears! (it is more than enough proof so that they know that the card is mine)

I went to the bank for them to send me a PDF account statement with the latest transactions (and the bank sent me that pdf of my account statement where the transactions appear on the bill and next to it appears my identity document and I forwarded that email to them )

I have sent you more screenshot of my billet virtual card recently…

and the ONLY ANSWER OF KYC IS THE FOLLOWING:

—————————————————————

Greetings

Please note that the official bank statement is important to verify the card, which is virtual. So please, send it to us to verify your card.

Best regards,

Drake

————————————————————

Greetings

Please note that statement must be official, in PDF format.

Best regards,

Drake

—————————————————————

I have done everything for them to verify it and they only answer me that!

they cannot understand that the virtual card does not issue those transactions in pdf

neither did KYC WANT TO ACCEPT AN EMAIL THAT THEY SENT ME FROM MY VIRTUAL CARD VALIDATING AND VERIFYING THAT THE VIRTUAL CARD WITH THAT NUMBER BELONGS TO ME!

MY GOD! KYC IS JUSTIFYING FOR NOT ALLOWING ME TO WITHDRAW MY MONEY FROM MYSTAKE CASINO

MYSTAKE

MYSTAKE

TENGO UN PROBLEMA CON EL CASINO MYSTAKE! Mucho OJO CON ESTO POR FAVOR A TODOS!

Si el casino MYSTAKE ha aprobado toda mi verificación, pero cuando quise retirar 1,000 usd, me pidió KYC, verificar la tarjeta, sin embargo le he mandado todas las pruebas que esa tarjeta me pertenece!

lo que ellos mas exigen es que sea en formato pdf, pues me dirigí al banco para que me lo mandaran en formato PDF, y ellos aceptaron mandármelo, aparece los dos depósitos a mi billetera virtual BILLET, entonces de mi tarjeta virtual billet, hice los depósitos al casino!

entonces el casino me exige que tiene que ser un extracto de la tarjeta que hice el deposito al casino, entonces yo me comuniqué con la billetera virtual, y me mandaron un extracto de mi tarjeta diciendo que esa tarjeta me pertenece, aparece los primeros 4 numeros y los ultimos 4 y fecha, como tambien mi nombre y mi documento de identidad

la respuesta de KYC siempre ha sido que tiene que ser en formato PDF, porque si no, no será válido, entonces yo le explique que esa billetera virtual no emite PDF de las transacciones que hice. Y he buscado mil manera de conseguirlo en formato pdf, y la billetera sigue diciendo lo mismo! Que lo sienten mucho, que es suficiente con las informaciones que ellos me dieron y que lo convierta en formato pdf yo mismo.

entonces lo convertí en formato PDF yo mismo, y lo reenvié a KYC, y su respuesta fue que tiene que ser directo del banco que no puedo convertirlo yo mismo

entonces le he enviado prueba validas de todo! Y ellos solo se justifican que tiene que ser en FORMATO PDF DE la billetera billet? Porque ya saben que la billetera no emite en formato pdf y ese es mi punto de golpe, para ellos no pagarme mis ganancias!

le he enviado a ellos las siguientes pruebas validas:

CAPTURA DE PANTALLA DE MI BILLETERA CON LOS NUMEROS DE TARJETA Y FECHA DE EXPIRACIÓN y Tambien aparece mi nombre compreto

El banco me proporcionó fisicamente un papel de mi estado de cuenta, les he enviado una foto que se vió las 4 esquinas, de mi estado de cuenta del banco con la cual hice el deposito a mi tarjeta virtual billet, y se ve perfectamente las transacciones hacia mi tarjeta virtual y al lado de las transacciones hacía billet aparece mi documento de identidad! ( es mas que suficiente prueba para que sepan que es mía la tarjeta )

Me dirigí al banco para que ellos me enviaran un estado de cuenta PDF con las ultimas transacciones ( y el banco me envió ese pdf de mi estado de cuenta donde aparece las transacciones hacía billet y al lado aparece mi documento de identidad y le reenvié ese correo a ellos )

le he enviado mas captura de pantalla de mi tarjeta virtual billet recientemente…

y la UNICA RESPUESTA DE KYC ES LA SIGUIENTE:

—————————————————————

Greetings

please note that the official bank statement is important to verify the card, which is virtual. So please, send it to us to verify your card.

Best Regards,

Drake

————————————————————

Greetings

please note that statement must be official, in PDF format.

Best Regards,

Drake

—————————————————————

he hecho de todo para que ellos me la verifiquen y ellos solo me responden eso!

ellos no pueden entender que la tarjeta virtual no emiten esas transacciones en pdf

ni tampoco KYC QUISO ACEPTAR UN CORREO QUE ME ENVIARON DE MI TARJETA VIRTUAL VALIDANDO Y VERIFICANDO QUE LA TARJETA VIRTUAL CON ESA NUMEROCION ME PERTENECE A MI!

DIOS MIOS! KYC ESTÁ JUSTIFICANDOSE PARA NO PERMITIRME RETIRAR MI DINERO DEL CASINO MYSTAKE

MYSTAKE

MYSTAKE

Hello good afternoon, kristina.s@casino.guru Kristina, to remind you about my case and that I have sent you all the conversation of MYSTAKE AND MINE casino, which I have not received any answers yet other than just the same, to stop and not precede to validate my virtual card, so that I do not withdraw my money, it is a great lack of responsibility of the casino, it does not pay

Hola buenas tardes, kristina.s@casino.guru Kristina, para recordarle sobre mi caso y que le he enviado toda la conversación del casino MYSTAKE Y MÍA, la cual aún no he recibido ninguna respuestas mas que solo lo mismo, para detenerme y no preceder a validar mi tarjeta virtual, para que no retire mi dinero, es de mucha falta de responsabilidad del casino, no paga

Kristina help me please I don't trust this casino at all

Kristina, ayudame por favor no confio para nada en este casino

Thank you very much, Yeesi, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Yeesi,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite MyStake Casino to join the conversation and participate in the resolution of this complaint.

Dear MyStake Casino,

Can you please provide an update on the status of the player's verification/withdrawal, and clarify how the player should proceed in order to verify their virtual card?

Kind regards,

Adam

Hello Adam, thank you for your most sincere help towards me.

also to inform you that they obligatorily ask me in PDF, the last transactions of the virtual card, which I have done the impossible so that the virtual card support team sent me the PDF with the last transactions, the first 4 and last 4 card digits, as the casino asks me, and they have always answered me that they do not issue that in PDF.

The support of the virtual card sent me a message directly from their email with the card number, expiration date and my name, validating that the card belongs to me.

the casino the only thing that answers me is that it has to be in PDF format.

and I have explained to him a thousand times that the virtual card support does not issue in PDF format, the casino does not intend to understand that

Hola Adam, gracias por tus mas sinceras ayuda hacía mi.

también para informale que ellos me piden obligatoriamente en PDF, las últimas transacciones de la tarjeta virtual, la cual he hecho lo imposible para que el equipo de soporte de la tarjeta virtual me envié el PDF con las últimas transacciones, los primeros 4 y ultimos 4 digitos de la tarjeta, como el casino me lo pide, y ellos siempre me han respondido que ellos no emiten eso en PDF.

el soporte de la tarjeta virtual me mandaron directamente de su correo un mensaje con el numero de tarjeta, fecha de expiración y mi nombre, validando que esa tarjeta me pertenece..

el casino lo único que me responde es, que tiene que ser en formato PDF.

y le he explicado 1 y mil veces que el soporte de la tarjeta virtual no emite en formato PDF, el casino no tiene la intención de entender eso

I provided KYC with a bank statement of the statement of my main account in PDF format, with which I sent the money to my virtual wallet, which is independent, and you can see the two deposits to my wallet and next to it you can see the number of my identity document and the name of the wallet.

still don't understand anything!!!

I have told him a thousand times that if the support of the virtual wallet had provided me with an extract of the last transitions, without any problem I would have sent it to him!!!

then the virtual card app, I took a screenshot of the transactions and sent it to you!!!

Also screenshot of the numbers and expiration date and my virtual card name!!!

nothing is worth it!!!

Le proporcioné a KYC, un extracto bancario del estado de mi cuenta principal en formato PDF, con la cual mandé el dinero a mi billetera virtual, que es independiente, y se ven los dos depósitos a mi billetera y al lado se ve el numero de mi documento de identidad y el nombre de la billetera.

aun así no entienden nada!!!

le he dicho mil veces que si el soporte de la billetera virtual me hubiese proporcionado un extracto de las últimas transiciones, sin ningun problema se lo hubiese mandado!!!

entonces la app de la trajeta virtual, le hice captura de pantalla a las transaciones y se la envie!!!

Tambien captura de pantalla de los numeros y fecha de expiración y mi nombre de la tarjeta virtual!!!

nada les vale!!!

Here I leave the proofs

First test: from the billet virtual wallet, validating that the card is mine with my name and expiration date (not in PDF format because they don't issue it that way)

second test: bank account statement with which I transferred money to the billet virtual wallet, where you can see and confirm that you see two deposits that say BILLET and next to my identity document! There it is more than clear that this virtual wallet is mine (in PDF format because in this case the bank does issue PDF format)

So I very kindly ask you to be transparent and sincere as I am too!!

Ahi le dejo las pruebas

Primera prueba: de la billetera virtual billet, validando que la tarjeta es mía con mi nombre y fecha de expiración ( no en formato PDF porque no lo emiten de esa manera )

segunda prueba: estado de cuenta del banco con la cual transferí dinero a la billetera virtual billet, donde pueden ver y confirmar que se ven dos depósitos que dicen BILLET y al lado mi documento de identidad! Ahí esta mas que claro que esa billetera virtual es mía ( en formato PDF porque en este caso el banco si emite formato PDF )

Entonces muy amablemente pido que sean transparente y sinceros como yo también lo estoy siendo!!

Hello Yeesi,

Thank you for the additional information. We will await a response from the casino and proceed accordingly.

Kind regards,

Adam

Dear Yeesi,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask MyStake Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Kind regards,

Adam

Hello,

As we have checked, the user was asked for some documents. As soon as we get these documents we will try our best to finish the process.

Our KYC department will notify the user once again about the documents via email.

Best regards,

I can't find any answer here that can help me move on and solve my problem, the problem is that the card is virtual!

therefore, what should I do or what document do I provide to solve the problem?

aqui no encuentro ninguna respuesta que me pueda ayudar avanzar y resolver mi problema, el problema es que la tarjeta es virtual!

por lo tanto que debo hacer o cuales documento proporciono para resolver el problema

Dear Yeesi,

The casino stated that they would notify you about the required documents via e-mail, have you received any further information?

Kind regards,

Adam

Hello yes, they have notified me and just today I sent you the documents that you requested! I am waiting for my email to be answered

Hola si, me han notificado y justo hoy le envié los documentos que me pidieron! Estoy en espera que me respondan el correo

Dear Yeesi,

Have there been any developments? Please provide us with an update on the situation.

Kind regards,

Adam

Here is the last email I sent you yesterday! At 10:30 AM for KYC, that was the last document that they asked me for, an account statement with the last transactions of my virtual card, so I already sent it to KYC, almost 24 hours have gone by and they still haven't responded!

aqui esta el ultimo correo que le envie ayer! A las 10:30 AM para KYC, ese fue el ultimo documento que me pidieron un estado de cuenta con las últimas transacciones de mi tarjeta virtual, entonces ya se lo envié a KYC, casi ya van 24H y aún no responden!

Thank you for the update, Yeesi.

We will allow the casino more time to reply, please let us know if you receive a response in the meantime.

Kind regards,

Adam

Those documents I received should not be public! confidential please

Esos documentos que recibi no debieran de ser publicos! Confidencial por favor

Those documents that I uploaded should not be public

Esos documentos que subi no debieran de ser publicos

Those documents that you upload must be confidential attached

Debe ser adjunto confidencial esos documentos que subi

Hello Yeesi,

The documents have been set as "sensitive", and cannot be seen publicly.

Kind regards,

Adam

It is incredible how this KYC document cannot be seen as legitimate for my verification😂😂 the relaxation they have with me hurts a lot!!!! It hurts a lot!!!

they asked me for a statement of the virtual card with the last transactions! And I requested it and they sent it to me!!!! I sent it to them and look what they tell me

Es increible como este documento KYC no lo puede ver legítimo para mi verificación😂😂 me duele bastante el relajo que tienen conmigo!!!! Me duele bastantee!!!

ellos me pidieron un estado de la tarjeta virtual con las últimas transacciones! Y la solicite y me la enviaron!!!! Se la envié y mira lo que me dicen

But I have answered because they have not uploaded my answer

Pero he respondido porque no han subido mi respuesta

Hello Yeesi,

Please understand that the document you have supplied is in the wrong format. It will likely not be accepted as it is in a spreadsheet file format. It is highly unusual for a bank or payment provider to supply such information in this way. Normally, a bank will supply requested documents in pdf format as it is much more secure.

I recommend that you request the document again in the correct format, as it is standard practice and the bank or payment provider should not have any problem providing this to you.

Kind regards,

Adam

Hello that's right! I have requested the pdf format and they just sent it to me! So KYC is totally denied with me! I think they are wrong because of the Spanish language

Here I show you the clarity and originality that the document sent me!

and here is the answer from KYC!! very very unpleasant

Hola así es! Yo he solicitado el formato pdf y me lo acaban de enviar! Entonces KYC esta totalmente negado conmigo! Pienso que ellos están equivocado por el idioma español

aqui le muestro la claridad y la originalidad que me enviaron el documento!

y aquí la repsuesta de KYC!! Muy muy desagradable

I have already exhausted all the energy with KYC they do not want to solve !! This MYSTAKE casino is a scam! Please don't play anything there!!! They don't want to solve me!!!

Ya he agotado toda la energía con KYC ellos no quieren resolver!! Este casino MYSTAKE es una estafa! Por favor no jueguen nada ahí!!! No me quieren resolver!!!

I thought that casino guru would help me in a much more professional way but from what I see, they seem to be the second voice of the casinos! I have not advanced at all here I have only lost time and time! And money! I don't believe in anyone I'm very very upset with everyone!

Pensaba que casino guru me ayudaría de una manera mucho mas profesional pero por lo que veo, parecen ser segunda voz de los casinos! No he avanzado en nada aqui solo he perdido tiempo y tiempo! Y dinero! No creo en nadie estoy muy muy molesto con todos!

Dear Yeesi,

According to the response from the casino, the pdf document you have provided does not show the relevant deposits made to the casino.

Are you stating that the deposits you have made to the casino are in fact shown in the document? If so, can you please clarify which transactions they are?

I understand that this is taking some time to resolve, but KYC is a thorough process and all information must be checked and verified.

Kind regards,

Adam

In my previous response that I sent, it shows where THE BILLET COMPANY OF MY VIRTUAL CARD provides me with the document with all the transactions I made with the card for 3 months here!

in that pdf that I sent you, it shows 2 transactions to the casino, with the link

THENEWWORLDREQUEST.COM NICOSIA

It's clearly there, so those two transactions went straight to the casino!

When I pay with a visa, he sends me to that link to put my card number and my data! It was successful, and the amounts appeared quickly at the casino! So there are clear transactions!

then KYC ANSWERED THIS, looking for all the excuses not to resolve my case!!!

MYSTAKE and KYC, IS TOTALLY A SCAM, putting difficult situations for those who want to withdraw more than 1,000 dollars forward

I already have 1 month and 15 days sending him all his requirements and still pretests and pretest!!!!! WHAT A GREAT SCAM!!

En la respuesta mia anterior que yo mande se muestra donde LA EMPRESA BILLET DE MI TARJETA VIRTUAL, me proporciona el documento con todas las transacciones que hice con la tarjeta de 3 meses hacía aca!

en ese pdf que le envié se muestra 2 transacciones al casino, con el enlace

THENEWWORLDREQUEST.COM NICOSIA

esta claramente ahi, entonces esas dos transacciones fueron directo al casino!

cuando pague con visa me mando a ese link a poner mi numero de tarjeta y mis datos! Fue exitosa, y aparecieron los montos rápidamente al casino! Entonces ahi estan claras las transaciones!!

entonces KYC ME RESPONDIO ESTO, buscando todos los pretesto para no resolver mi caso!!!

MYSTAKE y KYC, ES TOTALMENTE UNA ESTAFA, poniéndole situaciones difíciles a los que quieren retirar mas de 1,000 dolares hacia adelante

ya tengo 1 mes y 15 dias mandandole todos sus requisitos y aún así pretestos y pretesto!!!!! QUE GRAN ESTAFA!!

Hello Yeesi,

Thank you for clarifying the information.

Dear MyStake Casino,

Can you please explain exactly what further information is required from the player to complete the verification?

Why are the supplied documents insufficient?

Kind regards,

Adam

Hello Adam,

The user has successfully completed credit/debit card verification. He can make a withdrawal without issue.

Yeesi, we are sorry that you had to wait longer. Our KYC team needed to check every detail to ensure the PDF document you provided was valid.

Best regards,

Hello MyStake Casino,

Thank you very much for the update.

Dear Yeesi,

Please let us know when you have made your withdrawal and received your payment.

Kind regards,

Adam

Regards! After almost 2 months, the MYSTAKE casino asked me for the same document and many more, to delay my withdrawal, I was finally able to withdraw it! And if it came to me!

as also, I have a personal opinion about casino GURU, which they complain about, but in my point of view, I only see them as spokespersons for the casinos and message brokers! IT IS MY OPINION!

I do not see at all that the casinos are afraid of you, as "Judges" they only see you as spokespersons for the player! And constant message repeaters, and very long duration to give an answer to the player!

STRESS

LOSS OF MONEY

FATIGUE

HEADACHES

WASTE OF TIME

DISTRUST

but I was able to solve everything and withdraw my earnings!!! Almost 2 months is that anyone relaxes the player through the internet! Staff everything is different!

ANYWAY THANK YOU CASINO GURU & MYSTAKE

Saludos! Luego de casi 2 meses, del casino MYSTAKE pedirme el mismo documento y muchos mas, para darle larga a mi retiro, pude por fin retirarlo! Y si me llego!

como también, tengo una opinion personal acerca de casino GURU, la cual se ponen quejas, pero en mi punto de vista, solo los veo como voceros de los casino e intermediarios de mensajes! ES MI OPINIÓN!

no veo para nada que los casino les tengan miedo a ustedes, como "Jueces" solo los ven como voceros hacia el jugador! Y repetidores de mensajes constante, y muy larga duracion para darle respuesta al jugador!

ESTRES

PERDIDA DE DINERO

FATIGA

DOLORES DE CABEZA

PERDIDA DE TIEMPO

DESCONFIANZA

pero si ya pude resolver todo y retirar mis ganancias!!! Casi 2 meses es que cualquiera pone de relajo al jugador a través de internet! Personal todo es diferente!

DE TODOS MODOS GRACIAS CASINO GURU & MYSTAKE

Hello Yeesi,

Thank you for your comments, I am sorry to hear about your frustrations with our efforts. However, I am glad to hear that your issue has been resolved and you have received your payment.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam