Need For Spin Casino - Jogador busca reembolso devido a problemas na conta.

Hello, I would like to begin by stating that I suffer from a gambling addiction. I've deposited €3000 on the casino needforspin25.com in just a few days. I discovered that this casino is illegal in Italy as it doesn't have an AAMS license. I also found out that the needforspin.com site was blocked by ADM, and needforspin25.com was created to continue operating illegally and accepting bets from Italy. I have requested a refund of 75% of the amounts I deposited because, first, I requested self-exclusion via chat, and the response was that it could only be requested by email at support@needforspin.com with my nickname and identification document attached. Had it been activated immediately, I wouldn't have deposited all that money. Second, I bet much more money than I could afford (again, I suffer from a gambling addiction). Third, they cannot operate and accept bets from Italy, and they have violated Italian laws by even creating a subdomain. I am not asking for a 100% refund as I didn't comply with the casino's terms of service. I'm requesting a refund of 75% of the deposits, bet, and lost, totaling €2250, because the casino also did not adhere to the terms and laws of the Italian State.

Salve, inizio specificando che soffro di ludopatia, ho depositato sul casinò needforspin25.com 3000€ in pochi giorni, ho scoperto che il casinò in questione è illegale in Italia non avendo una licenza AAMS, ho anche scoperto che il sito needforspin.com è stato bloccato da ADM ed è stato creato needforspin25.com per continuare ad operare illegalmente e accettare scommesse dall’Italia. Ho richiesto il rimborso del 75% delle somme da me depositate perché punto primo avevo richiesto l’autoesclusione via chat e la risposta è stata che poteva esser richiesta solo tramite e-mail all’indirizzo support@needforspin.com con allegato nickname e documento d’identità, se fosse stata attivata immediatamente non avrei depositato tutti quei soldi, punto secondo ho scommesso molti più soldi di quello che potevo (ripeto soffro di ludopatia), punto terzo non possono operare e accettare scommesse dall’Italia e hanno violato le leggi dello Stato Italiano creando persino un sottodominio. Non chiedo il rimborso del 100% in quando non ho rispettato i termini di servizio del casinò, chiedo il rimborso del 75% dei depositi, scommessi e persi per un totale di 2250€ perché anche il casinò non ha rispettato i termini e le leggi dello Stato Italiano.

Dear Jachi84,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you get the refund of your lost deposits back just because Need For Spin is not licensed in Italy. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules. I can only recommend you do better research next time and play only in the casinos licensed in Italy.

Regarding your self-exclusion request, could you please forward me the communication between you and the casino with the request to close your account? My email address is veronika.f@casino.guru.

Could you kindly confirm if you wrote an email to customer support with your account closure request as you were instructed by the live chat agent?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I requested self-exclusion via chat, the response was that I had to send the request via email with nickname and ID, I didn't do it and continued playing, if I had been self-excluded when requested in chat I wouldn't have continued to deposit money and lose it, it wasn't a request where ID or sending an email was essential, on sites self-exclusion can be activated by simply going to self-exclusion, this casino does everything to delay any request making them cumbersome to continue depositing money. I also wanted to point out that, during my games I won a sum of €2000 I requested 3 deposits of €500 (given the limit of €1500 per week, which after 2 days were still pending and could be cancelled, I played the €500, cancelled the withdrawals and also played the €1500, also done with the aim of replaying them and strangely the slot no longer paid and gave bonuses with winnings of little importance. Given the problem of gambling addiction that cannot be controlled, this whole scheme is done without caring about people's problems and illnesses, with the sole intent of earning on the backs of people with problems.

Ho richiesto l’autoesclusione tramite chat, la risposta è stata che dovevo inviare la richiesta tramite e-mail con nickname e documento d’identità, non l’ho fatto e ho continuato a giocare, se fossi stato autoescluso quando richiesto in chat non avrei continuato a depositare soldi e perderli, non era una richiesta in cui era essenziale il documento d’identità o inviare una email, nei siti l’autoesclusione si può attivare semplicemente andato su autoesclusione, questo casinò fa di tutto per ritardare qualsiasi richiesta renderle macchinose per continuare a depositare soldi. Volevo precisa anche che, durante le mie giocate ho vinto una somma di 2000€ ho richiesto 3 depositi da 500€ (visto il limite di 1500€ settimanali, che dopo 2 giorni erano ancora in attesa e si potevano annullare, ho giocato i 500€, annullato i prelievi e giocato anche i 1500€, anche questo fatto con lo scopo di rigiocarli e caso strano la slot non pagava più e dava bonus con vincite di poco conto. Visto il problema della ludopatia che non ci si riesce a controllare, tutto questo schema è fatto fregandosene dei problemi e malattie delle persone, con il solo intento di guadagnare sulle spalle delle persone con problemi.

Please note that many online casinos use outsourced live chat support, and these agents often have limited access to account management tools. Their role is to guide players on the appropriate steps to take. In this instance, self-exclusion via live chat was not an available option, and you were provided with the correct instructions to send an email to complete the self-exclusion process.

If you did not follow those instructions, the self-exclusion process was not completed, and your account remained active. For this reason, we cannot request the casino to refund the deposits you lost.

Please let me know if there is anything else I can assist you with, or if this complaint will be closed. Thank you for your understanding.

I understand that you can't do anything, but I would advise players based on my experience not to play at this casino! I will try to contact a lawyer, I think this experience has made me lose the desire to play at online casinos.

Capisco che voi non potete fare niente, ma vorrei consigliare ai giocatori visto la mia esperienza di non giocare su questo casinò! Io proverò a rivolgermi ad un avvocato, questa esperienza penso che mi abbia fatto passare la voglia di giocare nei casinò online.

I'm really sorry that we could not be of more help on this occasion. Thank you for your understanding, this complaint will now be closed.

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