Boa noite. Eu estava jogando hoje no cassino Netbet. Eu pedi e recebi um bônus de 50 euros. Com
esse dinheiro, cheguei a 538 euros. Então, escolhi perder o bônus de 50 euros e sacar os fundos restantes. No entanto, quando cliquei para cancelar o bônus, todo o dinheiro desapareceu sem nenhum aviso. Entrei em contato com o atendimento ao cliente e pedi que essa ação fosse revertida. Como esperado, o resultado foi que o dinheiro foi perdido. Desde então, desativei minha conta e gostaria de saber se você pode me ajudar.
Obrigado.
Good evening. I was playing today at the Netbet casino. I requested and received a 50-euro bonus. With
that money, I reached 538 euros. I then chose to forfeit the 50-euro bonus and withdraw the remaining funds. However, when I clicked to cancel the bonus, all the money disappeared without any warning. I contacted customer service and asked for this action to be reversed. As expected, the outcome was that the money was lost. I have since deactivated my account, and I would like to know if you can help me.
Thank you.
Καλησπερα σας. Έπαιζα σήμερα στο καζίνο της Netbet. Ζήτησα και πηρα μπόνους 50 ευρώ. Με
αυτα τα χρήματα έφτασα 538 ευρώ. Τότε πάτησα να φύγει το μπόνους των 50 ευρώ και να κάνω αναληψη των υπολοίπων χρημάτων. Πατώντας λοιπόν ακύρωση του μπόνους εξαφανίστηκαν όλα τα χρήματα χωρίς καμία προειδοποίηση. Επικοινώνησα με την εξυπηρέτηση πελατών και ζήτησα να αναιρεθεί η ενέργεια αυτή. Φυσικά το αποτέλεσμα γνωστό. Χάθηκαν τα χρήματα. Έκανα βέβαια διακοπή στο λογαριασμό μου και θα ήθελα αν μπορείτε να με βοηθήσετε.
ευχαριστω
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