NightRush Casino - Os ganhos do jogador foram reduzidos.

I've already lost around € 50,000 in this casino or I wasn't even paid out. Was verified after 7 days of eternal duration. In one of the highest VIP levels, I still haven't received any cashback or anything like it is mentioned on the page! I'm sooo mad and rightly so! Here in this shop I was cheated: I won € 3 from the 50 Wednesday free spins, changed the game and won € 1000 with a stake of 10 cents, while I continued to play for about 30 minutes, € 1000 was simply taken from my account! ! Screenshots are available, I still have all proof of payment .. I'm on 180, these people belong under lock and key !! I contacted the chat directly, see attachment

Ich habe locker schon um die 50.000€ in diesem Casino verloren bzw wurde ich nicht einmal ausgezahlt.Wurde verifiziert nach 7 Tagen ewiger Dauer.Bin jetzt eines der höchsten Vip Stufen habe trotzdem kein Cashback oder ähnliches erhalten wie es auf der Seite erwähnt wird! Ich bin sooo Wütend und das mit allem Recht! Hier in diesem Laden wurde ich betrogen.Ich habe aus den 50 Mittwochsfreispielen 3 € gewonnen,habe das Spiel gewechselt und habe mit einem Einsatz von 10 Cent 1000€ gewonnen,während ich weiter spielte ca 30 Minuten wurden mir einfach 1000€ vom Konto genommen!! Screenshots liegen Vor,Einzahlungsnachweise habe ich noch alle.. Ich bin auf 180,diese Leute gehören hinter Schloss und Riegel!! Habe den Chat direkt kontaktiert siehe Anhang

Dear Cologne89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found https://www.nightrush.com/en/bonus-terms":

„Maximum withdrawal limit for no-deposit free spins is 50 EURO/USD, 500 NOK, 75 CAD, 750 ZAR, 200 PLN, 75 NZD. To submit a withdrawal request, the account must be fully verified and a minimum deposit must be made."

Do I understand correctly that your winnings have been accumulated solely from Free Spins?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Yes, after I have deposited € 100 every day for 12 months and have almost reached the highest VIP level, that's probably a joke. I'll hand it all over to my lawyers, it can't be

Ja nachdem ich jeden Tag 100€ eingezahlt habe seit 12 Monaten die fast höchste Vip Stufe erreicht habe ist das wohl eine Frechheit. Das übergebe ich alles meinen Anwälten das kann nicht sein

In addition, I have already implemented the bonus of € 3 a long time ago, just by the way!

I still played for a good hour and then eventually took 1000 €. If you had brought it back in 2 weeks, you don't want it any other way.

Ausserdem habe ich den Bonus von 3€ schon längst umgesetzt gehabt nur nebenbei bemerkt!

Ich habe ja gut eine Std noch gespielt dann irgendwann 1000€ genommen. Hätten sie ja in 2 Wochen wieder reingeholt,sie wollen es ja nicht anders.

I do apologize, Cologne89, but I'm afraid I didn't understand completely if you have received capped winnings from the Free Spins. Could you please elaborate?

No, nothing at all, I have not played on more than € 1 and I have already implemented the bonus then 2 hours later I log in. Play still € 1046 from the profit on clearing Joker on 10 cents stake !!

Nein gar nichts ich habe weder auf über 1€ Einsatz gespielt und ausserdem habe ich schon umgesetzt den Bonus dann 2 Stunden später logge mich ein Spiele noch immer 1046€ aus dem Gewinn auf Lichtung Joker auf 10 Cent Einsatz!!

Sometime again 30 minutes later, 1000 € are simply taken and high VIP level and no money bonus get nothing paid in 100 € or more every day! What is serious here?

Irgendwann nochmal 30 Minuten später einfach werden 1000€ genommen und hohe vip stufe und kein geldbonus nichts bekommen zahlte jeden Tag 100€ oder mehr ein!!! Was ist hier seriös??

If you have accumulated your winnings from Free Spins solely you will be entitled to €50 which is the maximum cashout. Could you please place a new withdrawal request?

Dear Cologne89,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Yes, I have received the said 50 €.

2 days later I was offered another bonus that was without a withdrawal limit and with that I was able to withdraw € 700, which I had in my account at least 2 days later.

Ja ich habe die besagten 50€ erhalten.

2 Tage danach hat man mir nochmals einen Bonus geboten der ohne Auszahlungsbegrenzung war und damit habe ich dann 700€ auszahlen können diese habe ich zumindest 2 Tage später auf meinem Konto gehabt.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Cologne89, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru