Nine Win Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello.

I won a big amount on Big Bass by Pragmatic Play on ninewin.com and upon requesting withdrawal my account was suspended, this was 9 days a go now.

Why is my withdrawal so delayed and my account still suspended?

Thanks,

Hannah.

Dear hannahwallet0x,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The website is not correct, please cancel this complaint

Dear hannahwallet0x,

Please note I changed the casino to the correct one.

Have you received your withdrawal from the casino yet?

The casino has started paying me in increments so this is now resolved 🙂

It took 11 days for the first withdrawal so they must have been doing checks.

Could you please clarify how much money you've already received? How much funds do you have left in your casino account?

Hi,

I will say, withdrawals are very slow. I first asked for a withdrawal on the 1st of March and received 3,000 on the 12th of March, then again on the 14th of March. That's all so far. It's 3,000 a day limit and 30,000 limit a month.

I would like it if they automatically paid me the increments or perhaps a transfer of a bigger amount but at the moment I'm having to chase them everyday to prompt another withdrawal.

Thanks for your help

Please note that daily or monthly withdrawal limits are very common and as long as the casino informs about them on their website, there is not much we could do.

Could you please clarify how much funds you have left in your casino account? Do you currently have any pending withdrawals?

I have 30,000 left to withdraw but their monthly limit has been reached so they said I have to wait until April 1st to withdraw the rest. I won 54,000 altogether.

Alright. It seems that the casino is processing your withdrawals but it will take some time because of the withdrawal limits. Since you previously mentioned that the complaint could be closed, I will now mark it as resolved.

Feel free to send us a reopen request in case the casino stops processing the installments regularly.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru