Nomini Casino - A retirada do jogador está atrasada.

Goodnight . I made a withdrawal of 800 euros at the nomini casino 7 days ago. I spoke several times by email and live chat. In which they informed me that it took 3 days to transfer the money. And by email they always say the same thing that the withdrawal is at the end of the process. But every time I say this they always say the same thing. What should I do thank you.

Boa noite . Fiz uma retirada de 800 euros no casino nomini a 7 dias. Falei várias vezes por e mail e por chat ao vivo . No qual me informaram que demorava 3 dias para transferirem o dinheiro . E por e mail dizem sempre a mesma coisa que a retirada está na face final do processo. Mas cada vez que falo isto dizem sempre a mesma coisa. O que devo fazer obrigada.

Hello Patricio1987,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still within a good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

Good Morning . I haven't verified the account yet because nobody asks for anything. I don't even have options for that in this casino. On the other they ask to verify the account before making withdrawals. All the fools I won I canceled because I didn't win anything. Withdrawal of 800euros and normal plays. Thanks

Bom dia . Eu não verifiquei a conta ainda porque ninguém pede nada. Nem opções para isso tenho neste casino .no outro pedem logo para verificar a conta antes de fazer retiradas. Todos os bobos que ganhei cancelei porque não ganhei nada . A retirada de 800euros e jogadas normais . Obrigada

Bonus sorry I misspelled

Bônus desculpe escrevi mal

Good afternoon. Yes, this is the first time I make a withdrawal at this casino. And it will be the first and last because this casino will carry a cross. And I don't advise anyone to play here. I play in several casinos and this has never happened to me. And I even played in casinos that up to a maximum of 30 minutes had the money in my account. Thanks

Boa tarde. Sim é a primeira vez que faço uma retirada neste casino. E vai ser a primeira e última porque este casino vai levar uma cruz. E não aconselho a ninguém jogar aqui. Jogo em vários casinos e nunca me aconteceu isto . E até joguei em casinos que até no máximo 30 min tinha o dinheiro na minha conta. Obrigada

Hello Patricio1987,

I would definitely recommend to contact the casino by mail and ask them what documents do you need to send them to verify your account as you won't be able to withdraw for sure. Please let me know as soon as they respond to you.

Good Morning . It will no longer be necessary. Today I received the withdrawal in my account. Thank you for your services

Bom dia . Já não será necessário . Hoje mesmo recebi a retirada na minha conta. Obrigada pelos vossos serviços

Hello Patricio1987,

Thank you for letting us know that your issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick