Nomini Casino - A retirada do jogador está atrasada.

I've been playing at Nomini for quite some time and have never really had any issues. I usually received my withdrawals within 3-5 days. The website advertises fast payouts, stating that withdrawals take a maximum of 3-5 days.

It's now been over 7 days and nothing is happening. I'm filing this complaint because I noticed that some players have recently had problems with withdrawals.

The support team just tells me that it's being processed and that they're sorry.

I already find 3-5 days to be quite a long wait for a withdrawal, but over 7 days? That's too much.

I hope that with this complaint, I can finally get my money.

I didn't play with any bonus or anything else.

So far, I haven't been verified, but the casino hasn't requested it either.

Ich spiele schon seit längerer Zeit bei Nomini und hatte eigentlich nie Probleme. Ich habe meine Auszahlung im Schnitt immer innerhalb 3-5 Tagen erhalten. Auf der Website wird mit schnellen Auszahlungen geworben. Auszahlung laut Website dauert max 3-5 Tage.

Ich bin jetzt schon bei über 7 Tagen und es passiert Nix. Ich mache die Beschwerde da ich gesehen habe, dass einige Spieler in letzter Zeit Probleme mit Auszahlungen hatten.

vom Support höre ich nur, dass es in Bearbeitung ist und es denen leid tut.

3-5 Tage für eine Auszahlung finde ich schon viel aber über 7 ? Irgendwo hörts dann auch auf.

Ich hoffe mit der Beschwerde an mein Geld zu kommen.

es wurde weder mit Bonus gespielt noch sonst was.

Bisher bin ich noch nicht verifiziert, verlangt das Casino aber auch nicht.

Hello rxbkf9sbb7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

1. No, no verification has been carried out yet. I can't upload my documents myself, nomini has to request them.
2. it was played completely without bonus.
3. I contacted nomini about 5 days later and again yesterday by email. They apologized and said that my problem had been forwarded, but nothing happened.

1. nein noch keine verifierung durchgeführt. Ich kann selbst auch meine Dokumente nicht hochladen, dafür muss nomini sie anfordern.
2. es wurde komplett ohne Bonus gespielt.
3. kontakt mit nomini hatte ich nach ca 5 Tagen und gestern nochmal per email. Es wird sich entschuldigt und gesagt, dass mein Problem weitergeleitet wurde aber es passiert nichts.

It's been sorted out, nomini has just paid out. The complaint probably made a difference, I also said by email that I had submitted a complaint.

everything is back to normal.

I will still look for another casino in the future.

Thank you Casino Guru!

Hat sich erledigt, nomini hat grade ausgezahlt. Wahrscheinlich hat es schon was gebracht mit der Beschwerde, habe auch per Email gesagt, dass ich eine Beschwerde eingereicht habe.

alles wieder inordnung.

ich werde mich in Zukunft trotzdem nach einem anderen Casino umschauen.

Danke Casino Guru !

Dear rxbkf9sbb7, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru