Nomini Casino - Os ganhos do jogador foram anulados e a conta bloqueada.

Hello, so and so, I live with a colleague and we share the same internet as is normal, I made a deposit of 50 euros through ATM reference, of which I made about 600 euros, when I wanted to make the withdrawal, first difficulty and that did not give by bank transfer because the nomini does not have this option in Portugal, I contacted them and they said they would find a solution, however after a few days I remembered that I have a visa card and made a deposit of 10 euros per visa, in order to withdraw by visa, as soon as I made the survey in a few minutes they blocked me the account, when I questioned them by email, they said they blocked me the account because apparently my housemate TB already played in nomini and as we share the internet we use the same IP , result not paid me the 600, not even the 50 of the initial deposit, what can I do? I have played a few times there, spent my money and for the first time I win, in addition to not paying me what I won, nor sequ er the initial deposit, with the justification that we use the MSM IP, seems to me unfair MT and the money I miss

Ola,então e assim,moro com um colega e partilhamos a mesma internet como e normal,fiz um depósito de 50 euros através de referencia multibanco,do qual fiz cerca de 600 euros,quando quis fazer o levantamento,primeira dificuldade e que não dava por transferência bancaria porque o nomini não apresenta essa opção em Portugal,entrei em contacto com eles e eles disseram que iam arranjar uma solução ,entretanto passado uns dias lembrei me que tenho cartão visa  e fiz um depósito de 10 euros por visa,para poder levantar por visa,assim que fiz o levantamento em poucos minutos bloquearam me a conta,quando os questionei por email,disseram que me bloquearam a conta porque pelos vistos o meu colega de casa TB já jogou na nomini e como partilhamos a internet usamos o mesmo IP,resultado não me pagaram os 600 ,nem sequer os 50 do deposito inicial,que posso fazer?já joguei algumas vezes lá ,gastei o meu dinheiro e pela primeira vez que ganho,alem de não me pagarem o que ganhei,nem sequer o deposito inicial,com a justificação que usamos o MSM IP,parece me MT injusto e o dinheiro faz me falta

Dear Miguel,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue, but it is completely common for casinos to close an account with duplicate name, address, phone number, IP address or other personal data.

I read the casino’s T&Cs and they have the whole section dedicated to duplicate accounts. One of their points states:

"3.3.3 Any winnings obtained on the duplicate account will be void. Any processed withdrawals will be reversed and will be owed back to the Casino."

So I am not sure I will be able to help you, but I will try my best. But I would like to know which bonus you played with. Also, did you housemate played with some bonus?

Best regards,

Kristina

But we are totally independent players, the fact that we share the same internet makes it double accounts - but then it was no longer fair for the casino to warn you before we were making deposits with no chance of winning - and so we lose all the deposits we make. until one day we win and we know that we can not raise, that is deep down we are never really playing, branches just depositing money directly to the casino, but ready if they tell me that I can not do anything I close the case

Mas somos jogadores totalmente independentes,o facto de partilharmos a mesma internet faz com que seja contas duplicadas?mas então não era mais justo o casino avisar antes para não andarmos a fazer depósitos sem hipóteses de ganharmos?e que assim perdemos todos os depósitos que fazemos ate um dia ganhar e ficarmos a saber que não podemos levantar ,ou seja no fundo nunca estamos realmente a jogar,ramos só a depositar dinheiro diretamente para o casino,mas pronto se me dizem que não posso fazer nada dou o caso como encerrado

Dear Miguel,

We would like to kindly tell to you, that your account was checked by the Security department of the casino and was recognized as a duplicate. When you created your account on the website, you confirmed that you will not opening the duplicate accounts on the website.
 

Hence, once your account was recognized as duplicated, your winnings were canceled and the initial deposit in the amount of 50 EURO was returned to you. In case any more detailed proof is needed, it can be provided to the site’s Administration.

Our team thanks you for your time and your effort and wishes all the best.

Kind regards,
Nomini.com Team

Hello Miguel,

is there anything you would like to comment on this case? Please let me know.

Best regards,

Kristina

First, it is true that I was paid the initial deposit, but only after many exchanges of emails and a lot of pressure from me, because initially the nomini was right to keep everything, second even paying the initial deposit, then and the previous ones we played to be able to take a prize and after all we never had a chance to win either the two or return the previous deposits, or the prize. third, I live in an apartment of the company where I work, we got to be six people living there, we use wireless internet for everyone, so if two people can't use the same internet at the same casino as I do if I want to play? I ask everyone in the house which casino they have played at and play at a different one, and then I forbid them all to play at the same casino me not to be a duplicate account can someone explain me?

Primeiro,verdade que me pagaram o deposito inicial,mas só depois de muitas trocas d emails e muita pressão minha,porque inicialmente a nomini achava se no direito de ficar com tudo,segundo mesmo pagando o deposito inicial,então e os anteriores em que jogamos para poder tirar um premio e afinal nunca tivemos hipóteses d ganhar,das duas uma ou devolve os depósitos anteriores ,ou da o prêmio .terceiro,moro num apartamento da empresa em que trabalho,chegamos a ser seis pessoas a morar lá,usamos internet wireless para todos,então se duas pessoas não podem usar a mesma internet no mesmo casino como faco se quiser jogar?pergunto a todos os da casa em que casino já jogaram e jogo num diferente ?e depois proíbo os a todos de jogar no mesmo casino que eu para não ser conta duplicada?alguem me pode explicar?

Hello,

We would  like to ask Nomini Casino team for a proof of duplicate account.
 

Kristina

Hi Kristina, 

Our team of managers has sent the proofs to your e-mail address kristina.s@casino.guru 23 days ago. Please let us know if you were able to review it. 

Best regards,

Nomini.com Team 

Hello Nomini.com Team,

thank you for a reply, I received your emails with proofs, but I didn't receive an answer for my last email sent on 13. december. We would like to close this complaint based on the reply to that email.
Thank you for understanding.

Kristina

Hello, Miguel and Nomini.com team.

We discussed this case multiple times. Kind representatives from the Nomini Casino sent us a proof and explanation why they consider this to be a case of bonus abuse. Although we understand the casino’s standpoint, I and all members of our complaint team believe that if the player used truthful personal information when creating their account, they should be able to claim their winnings from a casino bonus. You can read more about our point of view in our Fair Gambling Codex, section 9. Bonus hunting (bonus abusing):

https://casino.guru/fair-gambling-codex-for-casinos#bonus-hunting

I am sorry, but we consider this cases to be against our Fair Gambling Codex. We are closing the complaint as unresolved, but with the minimum possible impact on the casino's rating.