Nucleonbet Casino - O jogador afirma que o seu pagamento foi atrasado.

I have requested a withdrawal of 1000 euros on 6 March 2024 . On their website its mentioned that it takes max 48 hrs to process the withdrawal . Its been 6 days already that the request has not been processed . When I have contacted their support their response is general one that you need to wait and have patience . I have attached screenshot of withdrawal date and also their email response .

Also to note that my KYC details were again verified on 27 February and I am fully compliant . They always delay the payment and this time for no reason it has been delayed for more than 6 days

Also I have to withdraw 5000euros but they did not allow to withdraw more than 1000 euros and in that as well they delay the payment . Kindly help me

Dear utkarshagarwal1808,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Already KYC has been verified last week again( They have asked , I provided and it was approved) i.e. on 27 February 2024 , I have an active account with them for last 2 years. Kindly can you contact them and approve my withdrawal immediately

Dear utkarshagarwal1808,

Have you received your withdrawal from the casino yet?

Dear utkarshagarwal1808,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.