Ocean Breeze Casino - A retirada do jogador foi adiada por quase um mês.

Good day

I have been waiting for my payout for 20 working days, it is still being processed and should actually be on the account I specified tomorrow, but I see black. You can't help me in the live chat, they could only submit a reminder to the finance department but that doesn't get me any further, the fact that you have to wait so long is not okay and is not in the terms and conditions

Guten Tag

Ich warte seit 20 Werktagen auf meine Auszahlung es wird immer noch bearbeitet und müsste eigentlich morgen auf dem von mir angegebenen Konto sein , jedoch sehe ich schwarz. Im Live Chat kann man mir nicht helfen die konnten nur eine Erinnerung an die Finanzabteilung einreichen aber das bringt mich nicht weiter schon das man so lange warten muss ist nicht in Ordnung und steht auch so nicht in den Geschäftsbedingungen

Dear Lorbeer69,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

My account was successfully verified on 3.2.21 this was confirmed to me by e-mail. I just checked the payment is still in process !!!!! Payment method by bank transfer

Hallo

Mein Konto wurde am 3.2.21 erfolgreich verifiziert dies wurde mir per E- Mail bestätigt .Habe gerade nachgeschaut die Auszahlung ist immer noch in Bearbeitung!!!!! Zahlungsmethode per Banküberweisung

Thank you very much, Lorbeer69, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lorbeer69,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello

On April 1st 21 the payout was accepted, but I would like to leave the case open until the money has been credited to my account. I would then inform you immediately

With best regards

Laurel69

Hallo

Am 01.04. 21 wurde die Auszahlung akzeptiert , möchte den Fall aber noch offen lassen bis das Geld auf meinem Konto eingegangen ist . Würde sie dann sofort informieren

Mit freundlichen Grüßen

Lorbeer69

Hello

After 9 weeks of waiting, the amount was transferred to my account on April 6th, 21st, so the matter is settled for me and you can close the case. I wouldn't recommend this casino to anyone.

With best regards

Laurel69

Hallo

Nach 9 Wochen Wartezeit wurde mir der Betrag am 06.04.21 auf mein Konto überwiesen , somit ist die Angelegenheit für mich erledigt und sie können den Fall schliessen . Dieses Casino würde ich niemanden empfehlen .

Mit freundlichen Grüßen

Lorbeer69

Dear Lorbeer69,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru