Olympusbet Casino - Os ganhos do jogador são confiscados sob alegações de fraude.

Good afternoon,

Today, my withdrawal request was denied on the grounds of fraud. They have returned my deposit, but all the funds I made on their platform have been withdrawn. I had already completed their rollover, adhering to all their terms and conditions. I requested the withdrawal on January 16 and they responded today, January 18, 2024, claiming that I have committed fraud. This is completely untrue, and I have evidence of everything since all transactions are recorded on the platform.

buenas tardes estimados

en el dia de hoy me rechazaron un retiro alegando fraude me devolvieron mi deposito pero todo lo ganado en su plataforma me lo sacaron, ya habia completado su rollover cumpliendo todos sus terminos y condiciones, realice la solicitud de retiro en la fecha 16 de enero y me responden hoy 18 enero del 2024, alegando que cometi fraude lo cual es totalmente metira y tengo evidencia de todo ya que esta todo registrado en la plataforma.

Dear Mauri6310,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Olympusbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what types of games did you play? Was it slots, live casino games, or did you participate in sports betting?

Could you kindly confirm that you passed the full KYC verification?

Please forward the email regarding the fraud you allegedly committed to veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

good morning dear Veronika

The games in which I participated were sports betting, which I attach all the screenshots of all the bets made both on live matches and betting combinations.

Regarding the KYC verification I did not have any problems since all the documents presented were ok.

buenas dias estimada Veronika

los juegos en los que participe fueron de apuestas deportivas, las cuales adjunto todas las capturas de todas las apuestas realizadas tanto en partidos en vivo y combinaciones de apuestas.

Con respecto a la verificacion KYC no tuve ningun inconveniente ya que todos los documentos presentados estaban ok

In all the attachments sent you can see how I placed the bets, as well as the profits and losses obtained, in these screenshots there is a record of everything done, how they denied me the bonus in compliance with their rules.

I hope this has a good resolution because it did not break any rules and all the profits obtained were legal.

Please help me refund my earnings

en todos los adjunto enviados se ve como he realizado las apuestas, como tambien las ganancias y perdidas obtenidas, en esas captutaras se deja constancia de todo lo realizado, como me denegaron el bono cumpliendo sus reglas.

Espero que esto tenga una buena resolucion debido a que no infringi ninguna regla y todas las ganancias obtenidas fueron licitas.

Por favor ayudenme a reintegrar mis ganancias

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika