One Casino - O bônus de reembolso do jogador não foi ativado.

Hello,

I deposited an extra 100 EUR at the casino to receive a cashback bonus. This was not given to me because there was still 2 CENT !!!! in the account on Thursday at 11:59 p.m. The support is absolutely incapable and does nothing.

Can you help or give a bad rating?

Thank you

Hallo,

ich habe bei dem Casino extra 100 EUR eingezahlt, um einen Cashback Bonus zu erhalten. Dieser wurde mir dann nicht gegeben, da sich noch 2 CENT!!!! auf dem Konto am Donnerstag um 23.59 befanden. Der support ist absolut unfähig und macht gar nichts.

Könnt ihr helfen oder schlecht bewerten?

Danke

Dear Caspar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I can only imagine how frustrating it must be, that because of 2 cents you didn’t receive your bonus, however, each bonus comes with rules and conditions and if you didn’t fulfill them, unfortunately, there is nothing we can do. It would be only in the casino’s hands and their generosity if they gave you the bonus without qualifying for it.

Please, if there is anything else, we could help you with, or if I misunderstood your message, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Best regards,

Kristina

Dear Caspar,

Is there anything else, I could do for you regarding this complaint? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because we believe that casino proceeded in accordance with their T&Cs and the player hasn’t responded to our messages and questions.