Planetwin365 Casino IT - O levantamento dos prémios dos jogadores está atrasado.

I hope you can understand why there was no way to do it with the casino operators. I came back to this mess after a few months during which I had used a postpay. after MONTHS I tried to play again and I made a payment with paypal. from this payment resulted in a win of 300 euros for which, of course, I requested the credit on paypal. impossible to receive. they want a document showing that I own the post pay. that a bat has nothing to do with the use of paypal. I "threatened" them to make a complaint just to paypal but I could not make myself understood. can you help me?

spero voi riusciate a capire perchè non c'è stato verso di farlo con gli operatori del casino. sono tornata su questo casino dopo alcuni mesi durante i quali avevo usato una postpay. dopo MESI ho provato a tornare a giocare ed ho fatto un versamento con paypal. da questo versamento è scaturita una vincita di 300 euro per i quali, ovviamente, ho richiesto l'accredito su paypal. impossibile da ricevere. vogliono un documento dal quale risulti che sono proprietaria della post pay. che non c'entra una mazza con l'uso di paypal. li ho"minacciati" di fare un esposto proprio a paypal ma non sono riuscita a farmi capire. mi aiutate?

Dear toffee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear toffee,

Have you received your withdrawal from the casino yet?

Dear toffee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.