PlayMojo Casino - A retirada do jogador é restrita a um valor mínimo.

The casino is communicating good but their demand to withdraw the max $30 is not making any sense.

How can you promote your casino with 'no deposit' free spins and when the bonus money is wagered out the client has to deposit a minimum of $30 to withdraw a maximum of $30?

Where is the 'No deposit' part of the deal?

Hello dupuis1371,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayMojo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Please note that depositing is usually mandatory to verify the player's payment method. You can also check the casino bonus terms where it is clearly stated: https://www.playmojo.com/bonus-terms-and-conditions

Looking forward to your answer.

Regards,

Nick

Dear dupuis1371,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I think you are avoiding the complaint in question.

No, my account wasn't verified since I wasn't going to send a whole bunch of id's documents for nothing.

The last communication I had with the casino November 14 in which was again telling me to take these actions which were not very attractive.

'you must fully verify the account and make a minimum deposit.'

As I said before, my maximum withdraw was $30 and the minimum deposit I had to do was $30.

I played in enough casino to know that was a rotten deal.

Hello dupuis1371,

Could you please explain how to avoid the complaint if everything was clearly explained in my previous message?

If you read the terms, it clearly states that a minimum deposit is required in order to request a withdrawal from a no deposit bonus. This is a standard requirement at nearly all online casinos, as it is necessary to verify your payment method by making the minimum deposit.

Is there anything else we can assist you with?

Best regards,

Nick

Again...your 'terms' clearly indicated from the start that I needed to verify my account and make a minimum deposit of $30.

I guest what I wanted and want to achieve with this complaint is to warn the future players looking for a deal that there is no deal...to get $30 from your bonus money you have to pay $30.

I am repeating myself.

Therese

Hello dupuis1371,

To clarify, we are not the casino but a third-party complaint resolution center. I hope that your complaint serves as a warning to other players in the future. However, the casino’s actions are generally considered fair, as it is almost always mandatory to make the minimum deposit.

Additionally, if you had made a deposit, the casino should allow you to withdraw both your deposit and any bonus.

Is there anything else we can assist you with?

Kind regards,

Nick

Dear dupuis1371,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Please close the case...I have made my point and that's all I intended to do.

T. Dupuis

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.