PlayPix Casino - A retirada do jogador é restrita devido ao monitoramento da conta.

Hello!

I have been a client with Playpix for a few months now. I've always been able to make withdrawals normally - quick withdrawals, with the pix made within just a few minutes. However, everything changed recently. A few days ago, I tried to make a withdrawal and it was left pending. After 3 days, I had not received my withdrawal and found it strange, so I decided to contact their chat support for more information. I was told that my account is now limited for monitoring. The problem is: when I try to withdraw all of my money from there, the following message appears: ClientRestrictedForActionWithdraw

In other words, they've locked up my money. This is illegal!

Do they want me to leave the platform? That's fine. I'll leave, but they can't hold my money.

I see thousands of people complaining about the same thing. It's clear that this has become a recurring practice from Playpix, they're locking up clients' funds.

ola!

sou cliente da Playpix há alguns meses. Sempre efetuei saques normalmente, saques rápidos, em poucos minutos o pix era feito. Porem, tudo mudou, esses dias fui efetuar um saque e ficou pendente, passados 3 dias, não recebi o saque e achei estranho, resolvi entrar em contato no chat para saber mais informações. Recebi a informação que minha conta está limitada para monitoramento. O problema é: quando tento sacar todo o meu dinheiro que está lá, aparece a seguinte mensagem: ClientRestrictedForActionWithdraw

ou seja, travaram o meu dinheiro. isso e ilegal!

querem que eu saia da casa? Tudo bem. Eu saio, mas não podem reter o meu dinheiro.

Vejo milhares de pessoas reclamando sobre a mesma coisa, é nítido que isso está sendo uma prática recorrente da Playpix, estão travando o dinheiro dos clientes.

Hello rossiglauber,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayPix Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that many casinos do random checks and even may ask to provide additional documents for verification.

Looking forward to your answer.

Regards,

Nick

Hi Nick!

My account has been verified since 06/25/2023, I have always made withdrawals normally, without any problems. I did not use bonuses, only real money. My last deposit was 47 BRL and I accumulated a balance of 1004 BRL, however, they won't let me withdraw it. The last time I spoke to Playpix was yesterday, they informed me that I have to wait 3 business days (which will be completed tomorrow 12/08/2023), as my account is being monitored and limited, to check if after With this monitoring I will be able to withdraw my balance.

Note: I accept that they limit me, it is every house's right, but what is fair is to let the client withdraw the entire balance and, if they no longer want me in the house, no problem. But I have the right to withdraw my balance.

Thanks for your help, Nick!

Olá, Nick!

minha conta é verificada desde o dia 25/06/2023, sempre efetuei saques normalmente, sem nenhum problema. Não utilizei bônus, somente dinheiro real. Meu último depósito foi no valor de 47 BRL e acumulei um saldo de 1004 BRL, porém, não me deixam sacar. A última vez que falei com a Playpix foi no dia de ontem, me informaram que eu tenho que aguardar 3 dias úteis (que se completará amanhã 08/12/2023), pois a minha conta está em monitoramento e limitada, para verificar se após esse monitoramento eu poderei sacar o meu saldo.

obs: aceito que me limitem, é um direito de toda casa, mas o justo é deixar o cliente sacar todo o saldo e, se não me quiserem mais na casa, sem problema algum. Mas o meu saldo eu tenho direito de sacar.

obrigado por sua ajuda, Nick!

Hello rossiglauber,

As the date of limit has now passed, can you please advise if there's been any update regarding your case?

Dear rossiglauber,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.