PlayPix Casino - A retirada do jogador foi negada.

Hi good afternoon.

I had my account at the Playpix casino and after a few days of use, I was prevented from placing bets. That was fine, but when I tried to make a withdrawal, I had no success. I completed the KYC check, but even after that, I was unable to withdraw my funds. When I contacted customer service via live chat, I was informed that my withdrawal would not be authorized due to company policies.

I would like to get my 400 Reais credited to my PIX account, which is tied to my CPF. Attached is an image showing the response I received on your site.

Oi boa tarde.

Tive minha conta na playpix cassino e após alguns dias utilizando tive a mesma impedida de realizar apostas, até ai tudo bem, fui tentar realizar meu saque porém sem sucesso. Fiz a verificação KYC e mesmo após isso não estava conseguindo realizar o saque. Ao entrar em contato no chat fui informado que meu saque não seria liberado por regras da empresa.

Desejo os meus 400 reais podem enviar meu pix que ta direcionado ao meu cpf. Segue a imagem em anexo da resposta que obtive no site de vocês.

Dear dinct,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayPix Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I received the information about opening the call on Friday, 01/12/2023 and the information regarding the balance blocking yesterday, 05/12/2023.

I made sports bets on live and pre-game matches, I also played some slots games.

Still awaiting.

Recebi a informação de abertura de chamado na sexta feira dia 12/01/2023 e a informação referente ao bloqueio do saldo no dia de ontem 12/05/2023.

Fiz apostas esportivas em partidas ao vivo e pre jogo, fiz algumas jogatinas em slots também.

Continuo no aguardo.

Thank you for your reply, asamikot. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes, I'm interested in finding a solution for this.

Sim, tenho interesse em saber um lugar para solução disso.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.