PlayPix Casino - O jogador acredita que o seu pagamento foi atrasado.

For over 10 days now, I have been attempting to withdraw my money from my PLAYPIX account. Despite numerous requests for assistance, I am consistently told to wait 72 hours, however much more time has already passed to no avail. I've submitted all the required documents, my account is verified, yet they continue to reject my withdrawal attempts. I SUSPECT THEY ARE SCAMMERS AND THAT THEY DO NOT ALLOW THE WITHDRAWAL OF MONEY THAT IS DEPOSITED OR WON ON THE PLAYPIX SITE

Durante MÁS de 10 días estoy intentando retirar mi dinero de mi cuenta de PLAYPIX, he pedido en varias ocasiones que me ayuden y solo me dicen que espere 72 horas, ya ha pasado más tiempo y nada, envié documentos requeridos, mi cuenta está verificada, pero siguen rechazando mis intentos de retiro. PRESIENTO QUE SON ESTAFADORES Y QUE NO PERMITEN RETIRAR EL DINERO QUE SE INGRESA O QUE SE GANA EN LA PÁGINA PLAYPIX

Dear ricardomarceloborja,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ricardomarceloborja,

Have you received your withdrawal from the casino yet?

Dear ricardomarceloborja,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.