PlayUZU Casino ES - Jogadora reclama que não recebeu bônus de cashback.

I have a claim against playuzu celibriti or vip member…

I am attaching emails with them since I see they want to deceive me ... well they have deceived me 60e

So that you could see that I had been with them for a long time as a celibriti member, the treatment of each week 10% return of weekly deposits Thursday 9.10 in the morning I receive my personal VIP email if I make a deposit 50e they give me a gift I tell them that I do not want to deposit and I don't like the game that I wait until Friday that I have my weekly CASHBACK that according to my deposits I can prove I get 60e because at eleven o'clock tomorrow I receive an email from them responsible for gambling that they take away my offers due to risk when the last week I lost money but the entire month I have won and also did not reach established limits ... CLIENT RISK WHY HAVE I EARNED MONEY THIS MONTH?

Totally I tell them that it seems fine to me but what is mine on Friday they have to give it to me because an hour before they send me something special for me to deposit and then they take even what is mine..., and they tell me that when I enter that I am no longer vip I have no right to anything but don't worry I can deposit money the same... THEY WILL HAVE MORRO IN THE END YOU HELP ME SINCE THE 60e are my real money and I want them

Tengo una reclamación contra playuzu miembro celibriti o vip …

Adjunto mails con ellos ya que veo me quieren engañar …bueno me han engañado 60e

Para que veías que yo tenia desde hace mucho con ellos como miembro celibriti el trato de cada semana 10% devolución depósitos semanales jueves 9.10 de la mañana recibo de mi vip mail personal si hago depósito 50e me hacen un regalo le digo que no quiero depositar y que el juego no mw gusta que me espero a viernes que tengo mi CASHBACK semanal que según mis depósitos puedo demostrar me tocan 60e pues a las once y pico mañnaa recibo un mail de juego responsable de ellos que me quitan las ofertas por riesgo cuando la ultima semana perdí dinero pero el mes entero he ganado y además no llegue límites establecidos … CLIENTE RUESGO PORQIE ESTE MES HE GANADO DINERO?

total les digo que me parece bien pero lo del viernes es mío me lo tienen que dar porque una hora antes me mandan algo especial para que deposite y luego ya me quitan hasta lo que es mío .., y me dicen que al entrar en eso ya no vip no tengo derecho a nada pero que no me preocupe que puedo depositar dinero igual … TENDRÁN MORRO EN FIN ME AYUDÁIS YA QUE LOS 60e son dinero real mío y los quiero

Dear 54890190,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically. The bonus privilege can be taken away from a player at any time.

Thank you in advance for your reply.

Best regards,

Petronela

Let's see, there is one thing that is clear, do not reach monthly deposit limits, summary of the month, I give money and never try to increase the deposit limits of any kind ... na story is this month, December, I played more because since it was a holiday for three weeks, I won money 3800 ey in the last week December I make deposits of 600e which, as the email indicated, I have that bonus attached from Friday to Friday with the screenshots vip privilege of CASHBACK 10% and I can forward emails from them directly

I've been playing here for years, I'm a celebrity, that is, a VIP, and it's happened to me more than once that all the offers that aren't automatic make you dizzy so you don't give it to them… I'm sure I play such a game

but hey in general they give me good offers as vip

day 5 in the morning 9.10 my agent celibrities writes me like many days to give me a deposit of super mega spins and since he knows that I like this type of bonus he thinks that I am going to deposit I say no that I already spend enough that I wait for the The next day my CASHBACK bonus to play that I do not make dwpositos…. TWO HOURS PASS THAT I DIDN'T MAKE ANY TYPE OF FW DEPOSIT AND AN EMAIL ARRIVES THAT I AM NOT A CELIBRITIES BECAUSE I GAMBLING RISK AND I LOSE ALL PRIVILEGES… sorry in two hours I lose everything yes. Do nothing… I HAVE NOT ARRIVED LINITE DEPOSIT I DID NOT MAKE ANY DEPOSIT THE ONLY THING I DID WRONG IS SAYING THAT I WAS NOT GOING. DEPOSIT AND WAIT FOR MY CASH VOTING THE QL MAIL THAT THEY SEND ME

I enter the chat I ask for a call like a thousand times they call me without asking, it tells me you are no longer a VIP until there is someone available ... I have tried several times to call me and even last night when I request a call from the 5th in the morning I want an explanation they tell me that when an agent is available

The conclusion is that they were doing very well that normally I was no longer lucky and they are no longer interested after the years and that Max has sometimes tried to deceive me because they seem to me unpresentable who have so little respect for someone who has been there for years ... having said that I think that these attitudes are to bring them to order and I play while I lose nothing happens as I win I am risk if I am risk I am risk 9 in the morning and eleven when they send me that too!! That if they do not give me the personal offer forcing me to play in my mail and then they shield me this does not happen I understand you can do the risk thing but in two hours nothing happened

TOTAL SINGLE ANSWER CASINO YOU HAVE LOST ALL YOUR DW PRIVILEGES FOR SO MANY YEARS BUT YOU CAN CONTINUE DEPOSITING NORMALLY!!!

Rude with no respect... from a client for so many years, if it were to make a deposit, he would have received ten calls

I want my money and forget about me

A ver hay una cosa clara no llegue límites depósitos mensuales resumen mes gamo dinero y jamás intente ampliar los límites depósito de ningún tipo … ña historia es este mes diciembre jugué mas porque al ser fiesta más tiempo tres semanas gano dinero 3800 e y en la última semana diciembre hago depósitos de 600e que como bien indicó mail tengo de viernes a viernes ese bono adjunto los pantallazos privilegio vip de CASHBACK 10% y puedo reenviar mails de ellos directamente

hace años juego aquí , soy celibrities o sea vip y ya me ha pasado más de una vez que todas las ofertas que no son automáticas si pueden te marean para no dártela … rollo seguro juego tal

pero bueno en general me dan buenas ofertas como vip

dia 5 por la mañana 9.10 me escribe mi agente celibrities como muchísimos días para darme un depósito de súper mega tiradas y como sabe que ese tipo de bono me gusta piensa que voy a depositar le digo que no que ya gaste lo sufiente que me espero al día siguiente mi bono CASHBACK para jugar que no hago dwspositos…. PASAN DOS HORAS QUE NO HIXE NINGÚN TIPO FW DEPÓSITO Y EM LLEGA UN MAIL QUE TA NO SOY CELIBRITIES POR RIESGO JUEGO Y PIERDO TODOS PRIVILEGIOS … perdona en dos horas pierdo todo si. Hacer nada … NO HE LLEGADO LINITE DEPÓSITO NO HICE NINGÚN DEPÓSITO LO ÚNICO QUE HICE MAL ES DECIR QUE NO IBA. DEPOSITAR Y ESPERO MI EFECTIVO VONTESTANDO QL MAIL QUE ME ENVÍAN

entro chat pido llamada como mil veces me llaman sin pedir me dice ya no eres vip hasta que no haya alguien disponible … total he intentando varias veces me llamen y aún ayer noche cuando reclamo llamada desde el día 5 por la mañnaa quiero una explicación me dicen que cuando haya un agente disponible

la conclusión es les iba muy bien que normalmente no tenía ya ya suerte ya no les intereso después de los años y que Max veces me han intentado engañar pues me parecen unos impresentables que tengan tan poco respeto por alguien que lleva años ahí … dicho esto creo que estas actitudes son para llevarlas a orden y juego mientras pierdo no pasa nada como gano soy riesgo si soy riesgo soy riesgo 9 de la mañana y a las once cuando me mandan eso también!! Que si no me dan la oferta personal para mi forzando jugar en mi mail y luego me blindan esto no pasa entiendo puedes hacer lo del riesgo pero en dos horas que no paso nada

TOTAL ÚNICA RESPUESTA CASINO HAS PERDODO TOLOS LOS PRIVILEGIOS DW TANTOS AÑOS PERO ESO PUEDES SEGUIR DEPOSITANDO NORMAL !!!

Maleducados sin respeto … de un cliente tantos años si fuese para depositar habría recibido diez llamadas

Quiero mi dinero y que se olviden de mi

You can in my emails and info that my name and other personal things do not appear

thank you

Podéis en mis mails y info que no salga mi nombre y demás cosas personales

gravias

The strongest thing is that my CASHBACK was not given to me but I already have the rewards activated again or SEA I am no longer a risk ... ?? can you tell me something

Lo mas fuerte que no me foeron mi CASHBACK però ya tengo otra Vez activada las recompensad o SEA ya no soy riesgo … ?? Me podéis decir algo

Dear 54890190,

Your screenshots are marked from the very first post as sensitive, hence, not visible to the public.

Additionally, I would like to clarify that we can't force the casino to give you bonuses. This privilege can be taken away from players at any time and without any explanation. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

It is justifiable that they suddenly remove me from VIP without warning knowing that the next day I would have my weekly CASHBACK that cannot be done without just cause when I did not breach any infraction

Es justificable que de golpe me quiten de vip sin avisar sabiendo que al día siguiente me tocaba mi CASHBACK semanal eso no se puede hacer sin causa justificada cuando no incumplí ninguna infracción

I understand your frustration, 54890190. However, please bear in mind that any promotion can be discontinued at any time without prior notice. I'm truly sorry but we can't force the casino to give you a cashback bonus if they decide to revoke your bonus privileges. Is there anything else that we could try to help you with?

Dear 54890190,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.