PlayZax Casino - O jogador afirma que o seu pagamento foi atrasado.

Hello I played at this casino. 50 euros deposited with 60 euros bonus. After that I won money amounting to 4500 bonus was wagered. I was only allowed to pay out 1000 euros. According to the support you can only pay out 20x of the deposit. Ok, I gambled away the 3500 and verified myself. Then I paid 1000 euros on September 20th, 2022 Email that the payment is in progress and it will take up to 72 hours. Now after umpteen times writing with the support (wrote the whole week with the same supporter) when asked what happened to my payment I got nice answers I should be patient. Today 09/28/2022 still nothing.

Casino guru I offer you to help me withdraw the money. I can upload the email confirming my payment here.

Kind regards

Hallo ich habe bei diesem casino gespielt. 50 Euro eingezahlt mit 60 Euro Bonus. Danach gewann ich geld in Höhe von 4500 bonus wurde emgesetzt. Auszahlen durfte ich nur 1000 euro. Laut Support man darf nur 20x von der einzahlung Auszahlen. Ok habe ich die 3500 verspielt und mich verifiziert. Danach zahlte ich 1000 Euro am 20.09.2022 Email das die Auszahlung in Bearbeitung ist und es Dauert bis zu 72 Stunden. Nun nach zigmal schreiben mit dem Support ( schrieb die ganze Woche mit demselben supporter ) auf die Frage was mit meiner auzahlung ist bekamm ich nette Antworten ich soll Geduld haben. Heute 28.09.2022 immer noch nichts.

Casino guru ich biete sie mir zu helfen das sie das geld Auszahlen. Email von der Bestätigung meiner Auszahlung kann ich hier gerne hochladen.

Mfg

Dear KIILLER31,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear KIILLER31,

Have you received your withdrawal from the casino yet?

Dear KIILLER31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.