Pledoo Casino - O jogador experimenta uma mecânica de jogo injusta.

I won €1,024 once, okay, all good. Then I played again and I'm about to lose the €1,024 and even more. It almost tricks you, giving you some at the beginning and then it eats you up like candy. Be careful, kids. I'm ready for a block.

kerdisa mia fora 1.024 euro ok ola kala meta xanaepexa kai exo dtasi na xano ta 1024 kai ala tosa sxedon apati sou dini stin arxi kai meta se troi san karamela prosoxoxi paidia eimai etimos gia block\

Dear smmapanos, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Dear smmapanos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.